W a t e r b u r y R e g i o n a l B u s R i d e r s h i p S t u d y : 2 0 1 3 Ta b l e o f C o n t e n t s B u s S y s t e m O v e r v i e w a n d S t u d y H i s t o r y M e t h o d o l o g y P a g e F i x e d R o u t e B u s S y s t e m P e r f o r m a n c e E v e n i n g R o u t e P e r f o r m a n c e T r i p p e r R o u t e P e r f o r m a n c e R o u t e P e r f o r m a n c e M e a s u r e s P e a k H o u r s R o u t e R u n T i m e s R e c o m m e n d a t i o n s On – T i m e P e r f o r m a n c e B u s R o u t e U s a g e B u s S t o p U s a g e B u s R o u t e C a p a c i t y P a s s e n g e r T r i p D i r e c t i o n 1 2 6 10 10 16 16 18 18 25 25 W AT E R B U R Y RE G I O N A L B US RI D E R S H I P STUDY : 2 0 1 3 In the fall of 2013, the Council of Governments of the Central Naugatuck Valley (COGCNV), in cooperation with North East Transportation Company (NETCO), conducted passenger counts of the CT Transit—Waterbury bus system. The purpose of the counts was to track bus ridership trends and to make recom- mendations for changes in the bus system. This study presents bus passenger count data, analyzes ridership trends, and makes recommendations for improvements to bus operations. Funding for this study was provided by grants from the Federal Highway Administration, Federal Transit Administration, the Connecticut Department of Transportation, and dues from COG- CNV member municipalities. Front Cover: 33—Baldwin Street bus at Exchange Place Photo Credit: Aaron Budris 27 31 34 A p p e n d i x A : F i x e d B u s R o u t e M a p s 38 A p p e n d i x B : T r i p p e r B u s R o u t e M a p s 109 A p p e n d i x C : E v e n i n g B u s R o u t e M a p s 128 A p p e n d i x D : B u s S t o p T y p o l o g y 149 L i s t o f Ta b l e s Table Page 1. CT Transit—Waterbury Weekday Bus Routes: 2014 . . . . . . . . . . . . 5 2. CT Transit—Waterbury Weekday Bus Route Ridership: 2001, 2009, 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 3. CT Transit—Waterbury Saturday Bus Ridership: 2009 -2013 . . . . . . 8 4. CT Transit—Waterbury Sunday Bus Ridership: 2009 -2013 . . . . . . . 9 5. CT Transit—Waterbury Weekday Fixed Route Operating Statistics: 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 6. CT Transit—Waterbury Weekday Fixed Route Peak Hours: 2013 . 12 7. CT Transit—Waterbury Weekday Fixed Route Schedule Adherence and Run Times: 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 8. CT Transit—Waterbury Most Crowded Bus Trips: 2013 . . . . . . . . . 26 9. CT Transit—Waterbury Weekday and Saturday Evening Bus Ridership: 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 10. CT Transit—Waterbury Weekday Evening Bus Operating Statistics: 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 11. CT Transit—Waterbury Tripper Bus Ridership: 2013 . . . . . . . . . . . . 33 12. CT Transit—Waterbury Tripper Bus Operating Statistics: 2013 . . . 33 L i s t o f F i g u r e s Figure Page 1. CT Transit—Waterbury Weekday Bus Routes: 2013 . . . . . . . . . . . . 3 2. Weekday Fixed Route Bus Operations at Exchange Place: 2013 . . 4 3. CT Transit—Waterbury Weekday Passenger Boardings Per Hour: 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 4. CT Transit—Waterbury Saturday Passenger Boardings Per Hour: 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 5. CT Transit—Waterbury Sunday Passenger Boardings Per Hour: 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 6. CT Transit—Waterbury Outbound Passenger Loads: 2013 . . . . . . . 19 7. CT Transit—Waterbury Inbound Passenger Loads: 2013 . . . . . . . . 20 8. CT Transit—Waterbury Busiest Weekday Outbound Bus Stops: 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 9. CT Transit—Waterbury Busiest Weekday Inbound Bus Stops: 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 10. CT Transit—Waterbury Busiest Saturday Bus Stops: 2013 . . . . . . . 23 11. CT Transit—Waterbury Busiest Sunday Bus Stops: 2013 . . . . . . . . . 24 12. CT Transit—Waterbury Evening Bus Routes: 2013. . . . . . . . . . . . . . 28 13. CT Transit—Waterbury Busiest Evening Bus Stops: 2013 . . . . . . . . 30 14. CT Transit—Waterbury Tripper Bus Routes: 2013 . . . . . . . . . . . . . 32 Bus System Overview and Study History The CT Transit—Waterbury bus system is comprised of 24 fixed bus routes and 6 tripper routes operated by North East Transportation Company (NETCO) under contract with the Connecticut Department of Transportation (CT DOT). Fixed route bus service primarily serves Waterbury, with service extending into parts of Middlebury, Nau- gatuck, Watertown, and Wolcott. Tripper bus service connects Wa- terbury to industrial parks in Beacon Falls, Cheshire, Naugatuck, and Watertown. Tripper service runs only during the morning and after- noon commutes when workers begin and end their shifts. One inter – city bus route, operated by the CT Transit—New Haven division, runs hourly between Waterbury and New Haven via Cheshire. Only CT Transit—Waterbury routes were surveyed for this study. Evening bus service began in October 2011. Evening bus service op- erates on weekdays and Saturdays on 10 modified bus routes. Even- ing service is funded by a federal Congestion Mitigation Air Quality (CMAQ) grant. Additional funding is provided by the U -Pass pro- gram, a partnership between Naugatuck Valley Community College and CT DOT. The U -Pass is funded by NVCC student activity fees and provides students with unlimited rides on CT Transit—Waterbury bus routes during the semester. The CT Transit—Waterbury bus system operates on a “pulse point,” meaning that buses arrive at Exchange Place in Downtown Water- bury on the hour and half -hour to allow for transfers. Routes con- verge on Exchange Place using four trunk lines: East Main Street, West Main Street, North Main Street, and South Main/Bank streets (Figure 2). Routes are paired, or interlined, with a route traveling in the opposite direction from Exchange Place. Interlining saves time because buses do not need to turn around at Exchange Place. It also provides some passengers with single seat rides across the bus sys- tem. NETCO offices and bus garages are located at 1717 Thomaston Ave- nue in Waterbury. NETCO also operates paratransit and dial -a -ride services for the Greater Waterbury Transit District and CT Transit bus operations in Meriden and Wallingford. Bus passenger counts were previously conducted by COGCNV in 2009, 2001, 1992, 1983 (Saturday), and 1981 (weekday). The Water- bury bus system was also reviewed in 2000 as part of a statewide bus system study by Urbitran Associates. Buses arrive at Exchange Place in Downtown Waterbury on the hour and half -hour Methodology The bus passenger counts were undertaken by using Ridecheck and SPRINT software developed by Stephen Falbel and purchased through Transystems in 2009. COGCNV used the same software for its 2009 passenger counts. Ridecheck was used for the bus passen- gers counts and was run on Tungsten E2 Palm Pilots. SPRINT was used to create and manage bus count assignments for Ridecheck and to download and export passenger count data from the Palm Pilots. SPRINT software required a number of data tables: bus routes, bus stops, bus stop sequences, route variations, distance between stops, driver shift assignments (paddles), and public timetables. COGCNV maintains GIS databases for the CT Transit—Waterbury bus system. The SPRINT data tables are compatible with the GIS databases, al- lowing passenger count data to be mapped and analyzed. Data en- try was done by COGCNV staff. Passenger counts were performed by five contractors hired by COG- CNV. COGCNV staff filled in for a handful of shifts that needed to be recounted. Contractor assignments were based on NETCO driver shifts. Whenever possible, counters would be assigned to a driver for the duration of the driver’s shift. All shifts started either at the NETCO garage on Thomaston Avenue or at Exchange Place. All pas- sengers were counted, including those not required to pay fares (infants and young children). NETCO employees and survey counters were not counted as passengers. Data recorded by counters using the Ridecheck software included:  Boardings and alightings (ons and offs) at each stop  Number of passengers on the bus at a particular time (load)  Arrival and departure time at bus stops and time points  Start and end time of each run  Carryover “beginning of line” passengers on the bus at the start of the bus run  Carryover “end of line” passengers remaining on the bus at the end of a bus run Bus passenger counts were conducted between September and No- vember of 2013. The weekday, weekday evening, Saturday, Satur- day evening, and Sunday runs of each bus route were counted once. Weekday counts were conducted on Tuesdays, Wednesdays, or Thursdays. In addition, counts were performed on a small sample of Friday evening runs. Counts were not conducted during holidays, extreme weather, or school vacations. Bus runs were recounted if the counter ran into problems such as traffic detours, mechanical problems, or an error in their assigned shift. In total, 1,557 unique bus runs were counted. The most frequent error was a mismatch between passenger board- ings and alightings. Usually errors would be corrected manually by the counter at the end of the bus run. However, a handful of runs had mismatched boardings and alightings (usually a difference of one to two passengers) and were fixed manually by COGCNV staff after the run was uploaded into SPRINT. Due to the small scale of these errors, these runs were not recounted in this study. F i g u r e 1 . C T T r a n s i t — W a t e r b u r y W e e k d a y B u s R o u t e s : 2 0 1 3 F i g u r e 2 . W e e k d a y F i x e d R o u t e B u s O p e r a t i o n s a t E x c h a n g e P l a c e : 2 0 1 3 Not to Scale. This map is for planning and conceptual purposes only. N O R T H B O U N D R O U T E S 15—Bucks Hill/Farmcrest 16—Bucks Hill/Montoe S O U T H B O U N D R O U T E S 35—Town Plot/Bradley 36—Town Plot/New Haven Ave E A S T B O U N D R O U T E S 20—Walnut Street 22—Wolcott Street 25—Hitchcock Lake 26—East Main/Fairlawn 27—East Main/Merline 28—East Main/Scott Road 31—East Mountain 32—Hopeville/Sylvan 33—Hopeville/Baldwin J —Whitney Ave/Waterbury* W E S T B O U N D R O U T E S 11—Overlook/Willow 12—Hill Street 13—Oakville/Fairmount 17—Waterville Shuttle 18—Long Hill/Berkeley 40—Town Plot/Highland 42—Chase Parkway 44—Bunker Hill 45—Watertown * Operated by CT Transit—New Haven Buildings Bus Stop Areas Sidewalks Bus Shelter Surface Parking Roadway NORTH Ta b l e 1 . C T T r a n s i t — W a t e r b u r y B u s R o u t e s : 2 0 1 4 Service Type Route Number Route Name Days of Operation Evening Service Municipalities Served Fixed Route 11 Overlook/Willow All Yes Waterbury 12 Hill Street All Yes ¹ Waterbury 13 Oakville/Fairmount All Yes ¹ Waterbury, Watertown 15 Bucks Hill/Farmcrest All Yes ¹ Waterbury 16 Bucks Hill/Montoe All Yes ¹ Waterbury 17 Thomaston Ave/Waterville Weekdays, Saturday No Waterbury 18 Long Hill/Berkeley All Yes ¹ Waterbury 20 Walnut Street All Yes ¹ Waterbury 22 Wolcott Street All Yes Waterbury 25 Hitchcock Lake All Yes ¹ Waterbury, Wolcott 26 Fairlawn/East Main Weekdays No Waterbury 27 Merline/East Main All No Waterbury 28 Scott Road/East Main All Yes ¹ Waterbury 31 East Mountain Weekdays No Waterbury 32 Hopeville/Sylvan Weekdays No Waterbury 33 Hopeville/Baldwin All Yes Waterbury 35 Town Plot/New Haven Ave All No Waterbury 36 Town Plot/Bradley All Yes Waterbury 40 Town Plot/Highland All Yes ¹ Waterbury 42 Chase Parkway All Yes ¹ Waterbury, Middlebury 44 Bunker Hill All Yes Waterbury 45 Watertown All No Waterbury, Watertown N1 Naugatuck/Millville Weekdays No Naugatuck N2 Naugatuck/New Haven Ave Weekdays No Naugatuck T4 Naugatuck Shuttle Weekdays No Waterbury, Naugatuck Tripper Route T47 Watertown/Straits Turnpike Weekdays No Waterbury, Watertown T49 Watertown Industrial Park Weekdays No Waterbury, Watertown T74 Naugatuck Industrial Park Weekdays No Waterbury, Naugatuck T81 Cheshire Industrial Park Weekdays No Waterbury, Cheshire T114 Beacon Falls Industrial Park Weekdays No Waterbury, Beacon Falls Source: North East Transportation Company ¹ Evening route is combined with another route. Service runs in one direction only. Fixed Route Bus System Performance On the average weekday in 2013, CT Transit—Waterbury had 8,649 passenger trips on the fixed route bus system, an increase of 2,468 passenger trips (39.9%) from 2009 and 3,053 trips (54.7%) from 2001. Fixed route bus service operates between 5:45 a.m. to 6:30 p.m. Between 2009 and 2013, fixed route operating hours increased from 191 hours to 206 bus hours per weekday. The routes with the highest average weekday ridership were 22— Wolcott Street (856 trips), 33—Hopeville/Baldwin (649 trips), and 13 —Oakville/Fairmount (601 trips). The two Naugatuck Routes (N1 and N2) had the lowest ridership (22 trips and 7 trips), followed by 31 —East Mountain and 32—Hopeville/Sylvan (58 trips). Many routes overlap for a significant portion of their runs. Routes 15 and 16 serve North Main Street, routes 26, 27, and 28 serve East Main Street, and routes 35 and 36 serve the Town Plot neighborhood. If ridership for overlapping routes is combined, East Main Street be- comes the most heavily used route with 901 trips. The J Route to New Haven has an additional 500 daily trips in the East Main Street corridor. The combined North Main Street and Town Plot routes are also among the most heavily used, with 846 trips and 656 trips re- spectively. From 2009 to 2013, weekday ridership increased across all routes, except N1—Naugatuck/New Haven Ave, which saw no change. The route with the largest net increase in weekday ridership was 42— Chase Parkway, which serves Naugatuck Valley Community College (NVCC). Ridership more than doubled from 270 trips per weekday in 2009 to 582 trips in 2013, an increase of 314 trips. Other routes with large net increases were 22—Wolcott Street (253 trip increase) and 18 —Long Hill/Berkeley (208 trip increase). Average Saturday ridership was 4,795 trips, an increase of 1,794 trips (59.8%) from 2009. Average Sunday ridership was 2,243 trips, an increase of 776 trips (52.9%) from 2009. Route 22—Wolcott Street, which serves the Wolcott Street retail corridor and Brass Mill Center Mall, was the most heavily used weekend route with 850 Saturday trips and 433 Sunday trips. Several factors can explain the large increase in ridership since 2009 :  Evening service has expanded the number and types of activi- ties that people can access using the bus. Second -shift employ- ees can now take the bus home from work, students can ac- cess evening classes, and people can shop later in the day.  The U -Pass partnership with NVCC has encouraged students to take transit by providing unlimited local bus passes as part of student activity fees.  High gas prices and car ownership costs.  Growth in transit -accessible employment in the health care and educational services sectors. Route 22— Wolcott Street has the highest ridership of any route. Ta b l e 2 . C T T r a n s i t — W a t e r b u r y W e e k d a y F i x e d R o u t e B u s R i d e r s h i p : 2 0 0 1 , 2 0 0 9 , 2 0 1 3 Route Number Route Name Daily Weekday Ridership Change 2009 -2013 Change 2001 -2013 2013 2009 2001 Net Percent Net Percent 11 Overlook/Willow 532 345 338 187 54.2% 194 57.4% 12 Hill Street 282 260 235 22 8.5% 47 20.0% 13 Oakville/Fairmount 601 402 447 199 49.5% 154 34.5% 15 Bucks Hill/Farmcrest 453 396 391 57 14.4% 62 15.9% 16 Bucks Hill/Montoe 393 364 279 29 8.0% 114 40.9% 17 Thomaston Ave/Waterville 284 130 85 154 118.5% 199 234.1% 18 Long Hill/Berkeley 576 368 432 208 56.5% 144 33.3% 20 Walnut Street 268 249 219 19 7.6% 49 22.4% 22 Wolcott Street 856 603 510 253 42.0% 346 67.8% 25 Hitchcock Lake 527 355 302 172 48.5% 225 74.5% 26 Fairlawn/East Main 252 146 127 106 72.6% 125 98.4% 27 Merline/East Main 340 199 242 141 70.9% 98 40.5% 28 Scott Road/East Main 318 198 168 120 60.6% 150 89.3% 31 East Mountain 58 23 28 35 152.2% 30 107.1% 32 Hopeville/Sylvan 81 64 84 17 26.6% -3 -3.6% 33 Hopeville/Baldwin 649 503 421 146 29.0% 228 54.2% 35 Town Plot/New Haven Ave 293 247 222 46 18.6% 71 32.0% 36 Town Plot/Bradley 363 289 245 74 25.6% 118 48.2% 40 Town Plot/Highland 179 167 143 12 7.2% 36 25.2% 42 Chase Parkway 584 270 188 314 116.3% 396 210.6% 44 Bunker Hill 383 322 226 61 18.9% 157 69.5% 45 Watertown 332 258 232 74 28.7% 100 43.1% N1 Naugatuck/Millville 22 16 9 6 37.5% 13 144.4% N2 Naugatuck/New Haven Ave 7 7 7 0 0.0% 0 0.0% Total Weekday Ridership 8,649 6,181 5,580 2,468 39.9% 3,053 54.7% Source: COGCNV Bus Ridership Counts: 2001, 2009, and 2013 Ta b l e 3 . C T T r a n s i t — W a t e r b u r y S a t u r d a y B u s R i d e r s h i p : 2 0 0 9 — 2013 * Route has changed significantly since 2009 – Saturday service on 12—Hill Street began in 2011 Source: COGCNV Bus Ridership Counts: 2013 Route Number Route Name Daily Ridership Change 2009 -2013 2013 2009 Net Percent 11 Overlook/Willow 242 142 100 70.4% 12 Hill Street 130 – – – 13 Oakville/Fairmount 350 269 81 30.1% 15 Bucks Hill/Farmcrest 294 219 75 34.2% 16 Bucks Hill/Montoe 287 250 37 14.8% 17 Thomaston Ave/Waterville 30 9 21 233.3% 18 Long Hill/Berkeley 259 165 94 57.0% 20 Walnut Street 206 117 89 76.1% 22 Wolcott Street 852 431 421 97.7% 25 Hitchcock Lake 325 181 144 79.6% 27/28* East Main 468 265 203 76.6% 33 Hopeville/Baldwin 330 216 114 52.8% 35 Town Plot/New Haven Ave 177 167 10 6.0% 36 Town Plot/Bradley 250 117 133 113.7% 42/40* Chase Parkway/Town Plot 144 152 -8 -5.3% 44 Bunker Hill 235 161 74 46.0% 45 Watertown 205 140 65 46.4% Totals 4,795 3,001 1,794 59.8% Ta b l e 4 . C T T r a n s i t — W a t e r b u r y S u n d a y B u s R i d e r s h i p : 2 0 0 9 — 2013 * Route has changed significantly since 2009 – Sunday service on 12—Hill Street began in 2011 Source: COGCNV Bus Ridership Counts: 2013 Route Number Route Name Daily Ridership Change 2009 -2013 2013 2009 Net Percent 11 Overlook/Willow 98 63 35 55.6% 12 Hill Street 50 – – – 13 Oakville/Fairmount 212 131 81 61.8% 15 Bucks Hill/Farmcrest 156 121 35 28.9% 16 Bucks Hill/Montoe 225 144 81 56.3% 18 Long Hill/Berkeley 121 68 53 77.9% 20 Walnut Street 82 73 9 12.3% 22 Wolcott Street 433 282 151 53.5% 25 Hitchcock Lake 151 82 69 84.1% 27/28* East Main 187 111 76 68.5% 33 Hopeville/Baldwin 129 88 41 46.6% 35 Town Plot/New Haven Ave 75 50 25 50.0% 36 Town Plot/Bradley 95 66 29 43.9% 42/40* Chase Parkway/Town Plot 57 54 3 5.6% 44 Bunker Hill 108 77 31 40.3% 45 Watertown 78 57 21 36.8% Totals 2,257 1,467 790 53.9% Route Performance Measures Performance measures were calculated for each bus route. The per- formance measures used were passengers per round trip, passen- gers per mile, and passengers per hour. These performance measures normalize ridership and allow the efficiency of each bus route to be assessed. Table 5 shows performance measures for all routes. The route with the highest number of passengers per round trip was 22 —Wolcott Street with 68.5 passengers per round trip, followed by 13 —Oakville/Fairmount (48.1 passengers per round trip) and 28— Scott Road/East Main (39.8 passengers per round trip). The route with the highest number of passengers per mile was 11— Overlook/Willow with 8.2 passengers per mile, followed by 22— Wolcott Street (7.1 passengers per mile) and 20—Walnut Street (6.5 passengers per mile). Route 11—Overlook/Willow and 20—Walnut Street are the two shortest routes in the CT Transit Waterbury bus system. The most heavily used route per hour of service was 22—Wolcott Street with 68.5 passengers per hour, followed by 42—Chase Park- way (68.0 passengers per hour) and 44—Bunker Hill (61.3 passen- gers per hour). N1 —Naugatuck/Millville and N2—Naugatuck/New Haven Ave per- formed the worst across all three measures. Peak Hours Weekday ridership has morning and afternoon peaks. The busiest time of day is 4 p.m. to 5 p.m. when an average of 884 people boarded buses (284 inbound, 600 outbound). The second busiest time of day is the a.m. peak between 8 a.m. and 9 a.m. when 845 people boarded buses (500 inbound, 345 outbound). Evening rid- ership peaks between 6:30 p.m. and 8 p.m. and decreases every hour until midnight. Saturday ridership has a single midday peak, with the highest rid- ership occurring between 2 p.m. and 3 p.m. (567 boardings). Early morning ridership is very low compared to weekdays. Ridership on Sunday is fairly constant, with 200 to 320 passenger boardings per hour. Peak hours at bus stops are impacted by their surrounding land us- es. Retail bus stops are most heavily used from 11 a.m. to 5 p.m. and infrequently used in the early morning or late night hours when many retailers are closed. Bus stops in high -density residential neighborhoods experience morning and afternoon peaks with lower ridership midday. Major activity generators such as colleges and hospitals have their highest ridership in the morning from 7 a.m. to 10 a.m. Appendix D shows ridership trends by bus stop type. Route 11– Overlook/Willow has the highest number of passengers per mile. Ta b l e 5 . C T T r a n s i t — W a t e r b u r y W e e k d a y F i x e d R o u t e O p e r a t i n g S t a t i s t i c s Route Number Route Name Round Trips Per Day Revenue Miles Per Day Revenue Hours Per Day Passengers Per Round Trip Passengers Per Mile Passengers Per Hour 11 Overlook/Willow 21.0 65.2 10.5 25.3 8.2 50.7 12 Hill Street 18.5 106.6 9.3 15.2 2.6 30.5 13 Oakville/Fairmount* 12.5 140.9 12.5 48.1 4.3 48.1 15 Bucks Hill/Farmcrest* 13.0 86.5 13.0 34.8 5.2 34.8 16 Bucks Hill/Montoe 12.5 104.2 12.5 31.4 3.8 31.4 17 Thomaston Ave/Waterville* 12.0 81.6 6.6 23.7 3.5 43.1 18 Long Hill/Berkeley* 26.0 119.7 13.0 22.2 4.8 44.3 20 Walnut Street 13.0 41.4 6.5 20.6 6.5 41.2 22 Wolcott Street 12.5 121.3 12.5 68.5 7.1 68.5 25 Hitchcock Lake* 15.0 203.2 15.0 35.1 2.6 35.1 26 Fairlawn/East Main 13.0 67.8 6.5 19.4 3.7 38.8 27 Merline/East Main 12.5 82.5 6.3 27.2 4.1 54.4 28 Scott Road/East Main 8.0 72.4 5.3 39.8 4.4 59.6 31 East Mountain 8.5 58.6 4.3 6.8 1.0 13.6 32 Hopeville/Sylvan 10.0 62.5 5.0 8.1 1.3 16.2 33 Hopeville/Baldwin 25.5 149.4 12.8 25.5 4.3 50.9 35 Town Plot/New Haven Ave 12.5 66.6 6.3 23.4 4.4 46.9 36 Town Plot/Bradley 13.0 73.4 6.5 27.9 4.9 55.8 40 Town Plot/Highland 13.5 71.1 6.3 13.2 2.5 28.6 42 Chase Parkway 17.0 138.9 8.6 34.4 4.2 68.0 44 Bunker Hill 12.5 81.5 6.3 30.6 4.7 61.3 45 Watertown 13.0 171.9 13.0 25.5 1.9 25.5 N1 Naugatuck/Millville 6.0 53.0 3.8 3.7 0.4 5.8 N2 Naugatuck/New Haven Ave 6.0 42.6 3.5 1.2 0.2 2.0 System Total 327.0 2,262.8 205.6 26.5 3.8 42.0 * All route variations included in totals. Route mileage is a weighted average of all route variations. Source: COGCNV Bus Ridership Counts: 2013 Ta b l e 6 . C T T r a n s i t — W a t e r b u r y W e e k d a y F i x e d R o u t e P e a k H o u r s Route Number Morning Peak Hour Morning Peak Hour Boardings Afternoon Peak Hour Afternoon Peak Hour Boardings Route Name 11 11 a.m. 74 4 p.m. 75 Overlook/Willow 12 7 a.m. 30 4 p.m. 45 Hill Street 13 8 a.m. 63 4 p.m. 59 Oakville/Fairmount 15 8 a.m. 50 1 p.m. 91 Bucks Hill/Farmcrest 16 9 a.m. 33 12 p.m. 44 Bucks Hill/Montoe 17 8 a.m. 70 3 p.m. 42 Thomaston Ave/Waterville 18 8 a.m. 76 4 p.m. 68 Long Hill/Berkeley 20 8 a.m. 37 2 p.m. and 5 p.m. 27 Walnut Street 22 9 a.m. 74 2 p.m. 101 Wolcott Street 25 7 a.m. 45 5 p.m. 59 Hitchcock Lake 26 6 a.m. 26 3 p.m. 43 Fairlawn/East Main 27 10 a.m. 38 12 p.m. 60 Merline/East Main 28 7 a.m. 69 2 p.m. 51 Scott Road/East Main 31 6 a.m. and 9 a.m. 8 1 p.m. 12 East Mountain 32 8 a.m. 27 12 p.m. and 3 p.m. 11 Hopeville/Sylvan 33 10 a.m. 57 3 p.m. 91 Hopeville/Baldwin 35 8 a.m. 37 1 p.m. 34 Town Plot/New Haven Ave 36 6 a.m. 42 4 p.m. 50 Town Plot/Bradley 40 7 a.m. and 8 a.m. 27 3 p.m. 17 Town Plot/Highland 42 9 a.m. 66 12 p.m. 64 Chase Parkway 44 8 a.m. 46 1 p.m. 43 Bunker Hill 45 9 a.m. 34 4 p.m. 37 Watertown N1 9 a.m. 6 12 p.m. to 4 p.m. 3 Naugatuck/Millville N2 10 a.m. 13 12 p.m. and 4 p.m. 1 Naugatuck/New Haven Ave 8 a.m. 776 4 p.m. 884 Systemwide F i g u r e 3 . C T T r a n s i t — W a t e r b u r y W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r : 2 0 1 3 E v e n i n g S e r v i c e F i g u r e 4 . C T T r a n s i t — W a t e r b u r y S a t u r d a y P a s s e n g e r B o a r d i n g s P e r H o u r : 2 0 1 3 E v e n i n g S e r v i c e F i g u r e 5 . C T T r a n s i t — W a t e r b u r y S u n d a y P a s s e n g e r B o a r d i n g s P e r H o u r : 2 0 1 3 N o E v e n i n g S e r v i c e Route Run Times On an average weekday round trip, CT Transit—Waterbury bus routes spend about 3.5 minutes laying over either at Exchange Place or the end of the route. The longest layovers occur during the early morning hours when traffic is lightest and the shortest layovers in the afternoon when traffic is heaviest. The layover time helps ensure that buses still make the pulse at Exchange Place and passengers can make their connections. If necessary, drivers can shorten or skip layovers to keep a bus on -time. The longest layover time was 12.2 minutes on 17—Waterville. This route is usually run by drivers at the beginning or end of their shifts. Other routes with long layovers were 20—Walnut Street (9.5 minutes) and 13—Oakville/Fairmount (9.0 minutes). Dwell time (time spent at bus stops while passengers get on and off) also impacts route run times. Routes had an average dwell time of 3.7 minutes, or 11.6% of their total run time ¹. On average, 13 routes arrived at Exchange Place two or more minutes before the pulse. Two routes (32 and 33) arrived at Ex- change Place less than two minutes before the pulse. Passengers on 32 and 33 had, on average, 0.9 and 1.8 minutes respectively to make transfers. Nine routes (15, 16, 27, 28, 31, 36, 42, N1, and N2) had average run times that were longer than their scheduled run times, meaning that, on average, they arrived at Exchange Place after the pulse. 28—East Main/Scott Road was the worst performing route, arriving at Exchange Place, on average, 8.6 minutes after its sched- uled arrival, delaying other buses or causing passengers to miss their transfers. Run times and on -time performance for all routes can be seen in Table 7. On -Time Performance Weekday fixed- route buses arrived at Exchange Place on -time 67.3% of the time. Buses arrived two or more minutes before the pulse 53.8% of the time, leaving ample time for passengers to transfer. Buses arrived on -time, but with less than two minutes to transfer 13.6% of the time. The remaining 32.7% of weekday buses arrived after the scheduled pulse time. Nearly half of late buses were less than two minutes late. Route 20 was the best performing route, ar- riving with more than two minutes to transfer 100% of the time, while N2 and 28 were the worst performing, arriving late 100% of the time. Buses are more likely to be on -time during the evening and on the weekend. During the evening, 98.1% of weekday and 100% of Satur- day buses arrived at Exchange Place on -time. On the weekend, 87.6% of Saturday and 89.5% of Sunday bus runs arrived at Ex- change Place on -time. Route 20—Walnut Street has the best on -time performance of any route ¹ COGCNV staff calculations based on: Levinson, H.S. (1983). Analyzing Transit Travel Time Performance. Transportation Research Record T a b l e 7 . C T T r a n s i t — W a t e r b u r y W e e k d a y F i x e d R o u t e S c h e d u l e A d h e r e n c e a n d R u n T i m e s : 2 0 1 3 * Based on scheduled pulse time for inbound trips ~ Based on driver’s scheduled arrival time ¹ The Naugatuck routes (N1 and N2) do not pulse at Exchange Place ² Route does not pulse on the hour or half hour on all of its trips. Source: COGCNV Bus Ridership counts 2013 ³ Run time is a weighted average of all variations of the route On Time * Late * Route Number Route Name 2 or More Minutes to Transfer Less than 2 Minutes to Transfer Less than 2 Minutes Late 2 or More Minutes Late Scheduled Run Time Average Run Time Worst Performing Trip ~ Minutes Late ~ 20 Walnut Street 100.0% 0.0% 0.0% 0.0% 30.0 20.5 – – 26 Fairlawn/East Main 92.3% 7.7% 0.0% 0.0% 30.0 22.9 4:23 p.m. 5.5 11 Overlook/Willow 85.7% 14.3% 0.0% 0.0% 30.0 22.7 10:26 a.m. 2.9 45 Watertown 84.6% 7.7% 7.7% 0.0% 60.0 51.0 6:22 p.m. 8.9 22 Wolcott Street 84.6% 0.0% 7.7% 7.7% 60.0 56.2 2:25 p.m. 12.9 12 Hill Street 77.8% 11.1% 11.1% 0.0% 30.0 26.2 2:27 p.m. 3.9 17 Thomaston Ave/Waterville 75.0% 8.3% 8.3% 8.3% 30.0 17.8 9:00 a.m. 2.0 40 Town Plot/Highland 73.3% 20.0% 6.7% 0.0% 30.0 25.3 8:57 a.m. 3.3 13 Oakville/Fairmount 69.2% 7.7% 23.1% 0.0% 60.0 51.0 4:25 p.m. 6.7 44 Bunker Hill 61.5% 23.1% 7.7% 7.7% 30.0 26.3 8:58 a.m. 3.8 32 Hopeville/Sylvan 60.0% 40.0% 0.0% 0.0% 30.0 29.1 8:28 a.m. 0.6 18 Long Hill/Berkeley ² 60.0% 16.0% 8.0% 16.0% 30.0 21.4 3:07 p.m. 9.4 35 Town Plot/New Haven Ave 53.8% 15.4% 23.1% 7.7% 30.0 26.1 11:58 a.m. 5.1 25 Hitchcock Lake 50.0% 14.3% 28.6% 7.1% 60.0 54.2 3:27 p.m. 6.8 42 Chase Parkway ³ 47.1% 17.6% 17.6% 17.6% 32.9 33.3 12:29 p.m. 9.9 33 Hopeville/Baldwin 34.6% 26.9% 15.4% 23.1% 30.0 28.2 12:28 p.m. 9.5 15 Bucks Hill/Farmcrest 23.1% 15.4% 15.4% 46.2% 30.0 31.9 1:28 p.m. 7.2 27 Merline/East Main 15.4% 0.0% 15.4% 69.2% 30.0 34.5 6:58 a.m. 13.4 36 Town Plot/Bradley 15.4% 0.0% 30.8% 53.8% 30.0 32.1 5:28 p.m. 6.9 31 East Mountain 11.1% 33.3% 33.3% 22.2% 30.0 31.4 4:28 p.m. 10.1 16 Bucks Hill/Montoe 7.7% 7.7% 46.2% 38.5% 30.0 35.5 3:58 p.m. 8.0 N1 Naugatuck/Millville ¹ 0.0% 33.3% 33.3% 33.3% 38.0 40.5 4:34 p.m. 8.6 28 Scott Road/East Main ² 0.0% 0.0% 0.0% 100.0% 40.0 48.6 5:57 p.m. 12.9 N2 Naugatuck/New Haven Ave ¹ 0.0% 0.0% 0.0% 100.0% 34.0 41.0 2:30 p.m. 20.3 Total 53.6% 13.6% 13.6% 19.1% Total Late 32.7% Total On Time 67.3% Bus Route Usage The most heavily used portions of the CT Transit—Waterbury bus system are on the streets radiating from Exchange Place: East Main Street, West Main Street, North Main Street, and South Main Street/Bank Street. The most heavily used portion of the bus system is East Main Street between Exchange Place and Baldwin Street. Nine routes overlap on this stretch, including some of the most heavily used routes. Other heavily used routes include West Main Street between Exchange Place and Thomaston Avenue, and North Main Street between Exchange Place and East Farm Street. The least used portions of the bus system are at the ends of routes, and routes serving low density residential areas (such as 31 and 32 in Waterbury, and 42 in Middlebury). Some routes (15, 22, 28, and 44) terminate at large apartment complexes and have high usage for the entirety of their route. Outbound passenger loads are higher than inbound passenger loads for most routes. Figure 6 and Figure 7 show total passenger loads for the CT Transit—Waterbury bus sys- tem. Maps showing passenger loads for individual bus routes can be found in Appendix A. Bus Stop Usage The most used stops in the CT Transit—Waterbury bus system were the five stops that comprise Exchange Place in Downtown Water- bury. On an average weekday, there were 3,362 boardings and 2,860 alightings at Exchange Place. After Exchange Place, the most used stops were on East Main Street in front of the UCONN Waterbury campus. The Phoenix Ave./Brook St. stop had 491 boardings and 435 alightings. In December 2013, after passenger counts were completed, the stop on Brook Street was removed. Passengers that used the Brook Street stop now board at Exchange Place. Outside of downtown, the most popular destinations were Nau- gatuck Valley Community College (NVCC), Waterbury Plaza on North Main Street, and Walmart on Wolcott Street. The five stops around NVCC saw 164 boardings and 253 alightings on the average weekday. There were an additional 58 boardings and alightings during the evening hours. Waterbury Plaza had 97 board- ings and 106 alightings, and Walmart had 73 boardings and 108 alightings. On Saturdays and Sundays, the most popular stops out- side of downtown are the Brass Mill Center Mall, Walmart, and Wa- terbury Plaza. 733 out of 812 stops had at least one boarding or alighting. NETCO and COGCNV maintain an inventory of bus stop signs and locations. The inventory is updated regularly to reflect new or modified bus stop locations or signs. In 2011, the location of each bus stop was collected using GPS receivers and uploaded into a GIS database. Outside of Exchange Place, the most used bus stops were in front of the UConn Waterbury campus F i g u r e 6 . C T T r a n s i t — W a t e r b u r y O u t b o u n d P a s s e n g e r L o a d s : 2 0 1 3 Source: COGCNV Bus Ridership Counts 2013 F i g u r e 7 . C T T r a n s i t — W a t e r b u r y I n b o u n d P a s s e n g e r L o a d s : 2 0 1 3 Source: COGCNV Bus Ridership Counts 2013 F i g u r e 8 . C T T r a n s i t — W a t e r b u r y B u s i e s t W e e k d a y O u t b o u n d B u s S t o p s : 2 0 1 3 Source: COGCNV Bus Ridership Counts 2013 Stop Activity Rank Location Total Ons/Offs 1. Exchange Place 3,362 2. East Main St. at Brook St. 491 3. Walmart at Wolcott St. 181 4. NVCC at Ekstrom Hall 122 5. East Main St. at St. Mary’s Hospital 116 6. North Main St. at Valentino Dr. 107 7. Wolcott St. at Stillson Rd. 83 8. Chase Parkway at NVCC Driveway 82 9. North Main St. at Grove St. 81 10. Baldwin St. at Rye St. 80 11. Walnut St. at East Farm St. 80 12. Willow St. at Hillside Ave. 79 13. Brass Mill Center Mall 77 14. Bank St. at 868 Bank St. 73 15. Chase Parkway at West Main St. 66 16. East Main St. at Mall Entrance 65 17. Whitewood Rd. at Angel Dr. 65 18. North Main St. at West Main St. 63 19. West Main St. at Willow St. 61 20. Farmcrest Dr. at Bucks Hill Rd. 58 21. West Main St. at Thomaston Ave. 57 22. East Main St. at Idylwood Ave. 53 23. East Main St. at 330 East Main St. 52 24. Baldwin St. at Washington St. 51 25. Thomaston Ave. at Dept. of Labor 48 F i g u r e 9 . C T T r a n s i t — W a t e r b u r y B u s i e s t W e e k d a y I n b o u n d B u s S t o p s : 2 0 1 3 Source: COGCNV Bus Ridership Counts 2013 8 Stop Activity Rank Location Total Ons/Offs 1. Exchange Place 2,860 2. East Main St. at Phoenix Ave. 435 3. East Main St. at Maple Ave. 132 4. Congress Ave. at Bank St. 95 5. North Main St. at Waterbury Plaza 88 6. Whitewood Rd. at Angel Dr. 85 7. Chase Parkway at NVCC Driveway 78 8. Brass Mill Center Mall 75 9. Wolcott St. at K -Mart Plaza 74 10. Baldwin St. at Rye St. 70 11. Sunnyside Ave. at Northridge Dr. 68 12. East Main St. at Albion St. 67 13. Farmcrest Dr. at Bucks Hill Rd. 65 14. Berkeley Ave. at 42 Berkeley Ave. 65 15. North Main St. at Lakewood 60 16. Congress Ave. at Poplar Place 56 17. Walnut St. at North Walnut St. 56 18. North Main St. at Grove St. 56 19. Willow St. at Plaza Ave. 52 20. Colonial Ave. at Lester Dr. 52 21. Willow St. at Hillside Ave. 51 22. Bradley Ave. at Wesley St. 51 23. Colonial Ave. at Dorchester Ave. 48 24. Berkeley Ave. at Berkeley Heights 48 25. West Main St. at Thomaston Ave. 46 F i g u r e 1 0 . C T T r a n s i t — W a t e r b u r y B u s i e s t S a t u r d a y B u s S t o p s : 2 0 1 3 Source: COGCNV Bus Ridership Counts 2013 Stop Activity Rank Location Total Ons/Offs 1. Exchange Place 2,892 2. East Main St. at Brook St. 344 3. Brass Mill Center Mall 286 4. East Main St. at Phoenix Ave. 261 5. Walmart at Wolcott St. 211 6. Whitewood Rd. at Angel Dr. 107 7. North Main St. at Valentino Dr. 104 8. North Main St. at Waterbury Plaza 87 9. Cooke St. at North Main St. 80 10. Farmcrest Dr. at Bucks Hill Rd. 79 11. Leavenworth St. at Grand St. 72 12. Scott Rd. at Schraffts Dr. 62 13. Congress Ave. at Bank St. 61 14. East Main St. at Maple Ave. 61 15. East Main St. at Brass Mill Dr. 59 16. Wolcott St. at K -Mart Plaza 57 17. East Main St. at Williams St. 53 18. Wolcott St. at Stillson Rd. 50 19. Wolcott St. at Mattatuck Plaza 49 20. Congress Ave at Poplar St. 48 21. Jersey St. at Spring Brook Rd. 47 22. East Main St. at Welton St. 47 23. West Main St. at Thomaston Ave. 46 24. East Main St. at St. Mary’s Hospital 45 25. East Main St. at Mall Entrance 43 F i g u r e 11 . C T T r a n s i t — W a t e r b u r y B u s i e s t S u n d a y B u s S t o p s : 2 0 1 3 Source: COGCNV Bus Ridership Counts 2013 Stop Activity Rank Location Total Ons/Offs 1. Exchange Place 1,403 2. East Main St. at Brook St. 125 3. Walmart at Wolcott St. 109 4. East Main St. at Phoenix Ave. 85 5. Brass Mill Center Mall 82 6. North Main St. at Valentino Dr. 61 7. Whitewood Rd. at Angel Dr. 56 8. East Main St. at Williams St. 50 9. East Main St. at Welton St. 48 10. North Main St. at Waterbury Plaza 45 11. Wolcott St. at K -Mart Plaza 45 12. North Main St. at East Farm St. 41 13. East Main St. at Maple Ave. 36 14. Wolcott St. at Stillson Rd. 34 15. Berkeley Ave. at 42 Berkeley Ave. 33 16. East Main St. at St. Mary’s Hospital 33 17. Farmcrest Dr. at Bucks Hill Rd. 32 18. Wolcott St. at Mattatuck Plaza 31 19. Scott Rd. at Schraffts Dr. 29 20. Congress Ave. at Bank St. 28 21. East Main St. at 330 East Main St. 27 22. North Main St. at Lakewood Rd. 25 23. East Main St. at Mall Entrance 23 24. North Main St. at Hill St. 23 25. Jersey St. at Spring Brook Rd. 22 Bus Route Capacity The CT Transit—Waterbury bus fleet contains 30 and 38 seat buses. The 38 seat buses are used on high ridership routes such as 22— Wolcott Street. Occasionally jitneys (minibuses) will run on the Nau- gatuck routes due to low ridership. The number of buses experiencing overcrowding has increased sig- nificantly since 2009. In 2013 there were 60 trips (42 weekday, 14 Saturday, and 4 Sunday) where maximum passenger loads exceeded the number of seats on the bus, compared to just 11 in 2009. 22— Wolcott Street had the most overcrowded trips with 23, followed by 13 —Oakville Fairmount and 42—Chase Parkway with 8 and 6 over- crowded trips respectively. Nearly one -third of all overcrowded bus trips occurred between 3 p.m. and 5 p.m. The most crowded bus trip was the 12:30 p.m. Saturday outbound trip on 22 – Wolcott Street with a maximum passenger load of 58. This bus trip had at least 20 standees. The most crowded weekday trips were the 4:30 p.m. outbound trip on 22—Wolcott Street and the 8:30 a.m. outbound trip on 42—Chase Parkway/NVCC, each with a maximum load of 50 passengers. Despite an increase in overcrowded trips, the existing bus fleet could accommodate more passengers. The average maximum pas- senger load for weekday trips was 13. Saturday and Sunday trips had average maximum passenger loads of 12 and 9 respectively. Evening trips had average maximum passenger loads of 10 on weekdays and 8 on Saturdays. The route with the least amount of capacity is 22– Wolcott Street, with average maximum passenger loads of 31 on weekdays, 34 on Saturdays, and 23 on Sundays. N1 and N2 have the most excess ca- pacity, averaging maximum passenger loads of 3. Passenger Trip Direction Inbound trips are more likely to occur in the morning while out- bound trips are more likely in the afternoon or evening. On week- days, the peak hour for inbound trips is 8 a.m. with 500 trips, while the peak hour for outbound trips is 4 p.m. with 600 trips. Similar to the 2009 counts, the 2013 passenger counts showed a significant preference for outbound trips. There were 549 more weekday out- bound passenger boardings than inbound boardings, a difference of 13.5%. During the evening, this trend is even more pronounced, with 52.5% more outbound boardings than inbound boardings. There are a number of explanations for this trend.  The end loops of many routes are considered outbound stops (such as the Walmart and NVCC stops). Passengers will board these outbound stops for inbound trips.  Shopping trips that begin by bus are completed by other means (taxi, grocery store shuttle, private car).  The outbound trip on many routes is uphill. Passengers may walk or bicycle on the inbound (downhill) trip and return by bus.  Evening riders are returning home (outbound) from work, school, shopping, or other activities. Route Route Name Direction Day of the Week Scheduled Departure Time Maximum Passenger Load Standing Room Only 22 Wolcott Street Outbound Saturday 12:30 PM 58 Yes 22 Wolcott Street Inbound Saturday 2:00 PM 57 Yes 22 Wolcott Street Outbound Weekday 4:30 PM 50 Yes 42 Chase Parkway via NVCC Outbound Weekday 8:30 AM 50 Yes 33 Hopeville/Baldwin Outbound Weekday 3:30 PM 48 Yes 22 Wolcott Street Outbound Saturday 9:30 AM 48 Yes 22 Wolcott Street Outbound Saturday 1:30 PM 47 Yes 22 Wolcott Street Outbound Saturday 10:30 AM 46 Yes 22 Wolcott Street Outbound Saturday 11:30 AM 45 Yes 13 Oakville/Fairmount Inbound Weekday 8:00 AM 44 Yes 22 Wolcott Street Inbound Sunday 4:00 PM 43 Yes 22 Wolcott Street Inbound Weekday 2:00 PM 43 Yes 22 Wolcott Street Outbound Saturday 4:30 PM 42 Yes 22 Wolcott Street Outbound Weekday 12:30 PM 41 Yes 22 Wolcott Street Outbound Weekday 9:30 AM 41 Yes T -114 Beacon Falls Industrial Park Inbound Weekday 3:30 PM 41 Yes T -114 Beacon Falls Industrial Park Outbound Weekday 6:30 AM 41 Yes 22 Wolcott Street Outbound Weekday 2:30 PM 40 Yes 42 Chase Parkway via NVCC Outbound Weekday 7:30 AM 40 Yes 36 Town Plot/Bradley Inbound Weekday 8:13 AM 39 Yes 22 Wolcott Street Outbound Weekday 10:30 AM 39 Yes 20 Walnut Street Inbound Weekday 8:15 AM 39 Yes 13 Oakville/Fairmount Outbound Weekday 4:30 PM 39 Yes 22 Wolcott Street Outbound Weekday 3:30 PM 39 Yes 42 Chase Parkway via NVCC Outbound Weekday 9:30 AM 39 Yes 22 Wolcott Street Outbound Sunday 1:30 PM 38 Yes 22 Wolcott Street Outbound Weekday 11:30 AM 38 No* 22 Wolcott Street Inbound Weekday 12:00 PM 38 No* 22 Wolcott Street Inbound Saturday 4:00 PM 38 Yes Ta b l e 8 . C T T r a n s i t — W a t e r b u r y M o s t C r o w d e d B u s T r i p s : 2 0 1 3 * Bus has 38 seats Source: COGCNV Bus Rider Counts: 2013 Evening Route Performance Evening bus service began in 2011 and operates on weekdays and Saturdays from 6:30 p.m. to 12:30 a.m. Buses run on 10 routes (Figure 12), half of which are hybrid routes covering one route on the outbound portion of the trip and a second route on the inbound portion (making a total of 15 out of 24 fixed routes with evening ser- vice). Hybrid routes are less convenient for riders, since they only offer service in one direction. Average evening ridership was 985 passengers on weekdays and 851 passengers on Saturday. Route 22—Wolcott Street was the most heavily used evening route with 170 weekday trips and 157 Saturday trips, followed by 28/25—East Main Street with 140 weekday trips and 130 Saturday trips. Route 42/40—Chase Parkway/Highland pri- marily serves Naugatuck Valley Community College (NVCC). The two stops on the NVCC campus accounted for 56 of the 69 weekday evening trips on 42/40. On Saturday, when there are no classes, rid- ership on 42/40 drops to just 18 trips, the lowest of any evening route. Exchange Place had the most weekday evening passenger boardings and alightings with 713, followed by Whitewood Ave. at Angel Drive (56), and Brass Mill Center Mall (53). The two stops on the NVCC campus had 58 total boardings and alightings on the average week- day evening, making it the most popular evening destination outside of downtown. Compared to daytime service, evening service performed lower across all performance measures due to less frequent service and a smaller service area. The average weekday evening route had 17.3 passengers per trip, 2.4 passengers per mile, and 29.0 passengers per hour (Table 10). Evening buses arrived at Exchange Place on -time 98.1% of the time. Only one of 54 inbound trips arrived at Exchange Place after the scheduled pulse time. Evening routes exceeded their scheduled run times by an average of nine minutes, resulting in long layovers at Exchange Place or at the end of the outbound run. The longest layo- vers occurred later in the evening. Route 22 had the longest average layover (18.6 minutes), followed by 28/25 (11.6 minutes) and 20/18 (11.4 minutes). Route 42/40 had the shortest layover at 3.1 minutes. Evening routes with long layover times could be modified to serve additional areas. Eight out of 10 evening routes had significantly more outbound rid- ers than inbound riders. These routes serve residential areas, sug- gesting that most outbound riders are returning home. Two routes (22 and 42/40) had more inbound riders than outbound riders. These routes serve retail (Walmart and Brass Mill Center Mall) and institutions (NVCC and Waterbury Hospital). Inbound riders on these routes likely transfer to outbound routes at Exchange Place. Evening routes could be further optimized by serving residential areas on outbound trips and serving retail or institutions on inbound trips. F i g u r e 1 2 . C T T r a n s i t — W a t e r b u r y E v e n i n g B u s R o u t e s : 2 0 1 3 T a b l e 9 . W a t e r b u r y W e e k d a y a n d S a t u r d a y E v e n i n g B u s R i d e r s h i p : 2 0 1 3 Source: COGCNV Bus Ridership Counts: 2013 Route Number Route Name Round Trips Per Day Miles Per Day Hours Per Day Passengers Per Trip Passengers Per Mile Passengers Per Hour Scheduled Run Time Average Run Time Percent On -Time 11 Overlook/Willow 6 18.6 3.0 14.7 4.7 29.3 30.0 18.8 100.0% 13/12 Oakville/Hill Street 6 46.4 3.0 20.2 2.6 40.3 30.0 26.0 83.3% 16/15 North Main Street 6 51.4 3.0 15.8 1.8 31.7 30.0 26.2 100.0% 20/18 Walnut/Long Hill 5.5 27.6 2.8 13.3 2.6 26.5 30.0 18.6 100.0% 22 Wolcott Street 5.5 50.1 5.5 30.9 3.4 30.9 60.0 41.4 100.0% 28/25 East Main Street 5.5 82.4 5.5 25.5 1.7 25.5 60.0 49.4 100.0% 33 Hopeville/Baldwin 5.5 32.2 2.8 12.5 2.1 25.1 30.0 20.2 100.0% 36 Town Plot/Bradley 5.5 30.8 2.8 11.3 2.0 22.5 30.0 19.6 100.0% 42/40 Chase Parkway/Highland 5.5 36.0 2.8 12.5 1.9 25.1 30.0 26.9 100.0% 44 Bunker Hill 6 39.2 3.0 16.3 2.5 32.7 30.0 22.4 100.0% Weekday Evening Total 57.0 414.7 34.0 17.3 2.4 29.0 98.1% T a b l e 1 0 . W a t e r b u r y W e e k d a y E v e n i n g B u s O p e r a t i n g S t a t i s t i c s : 2 0 1 3 Source: COGCNV Bus Ridership Counts: 2013 Route Number Route Name Evening Ridership Weekday Saturday 11 Overlook/Willow 88 80 13/12 Oakville/Hill Street 121 105 16/15 North Main Street 95 106 20/18 Walnut/Long Hill 73 59 22 Wolcott Street 170 157 28/25 East Main Street 140 130 33 Hopeville/Baldwin 69 73 36 Town Plot/Bradley 62 61 42/40 Chase Parkway/Highland 69 18 44 Bunker Hill 98 62 Totals 985 851 F i g u r e 1 3 . C T T r a n s i t — W a t e r b u r y B u s i e s t W e e k d a y E v e n i n g B u s S t o p s : 2 0 1 3 Source: COGCNV Bus Ridership Counts 2013 Stop Activity Rank Location Total Ons/Offs 1. Exchange Place 713 2. Whitewood Rd. at Angel Dr. 56 3. Brass Mill Center Mall 53 4. East Main St. at Brook St. 46 5. NVCC at Ekstrom Hall 32 6. Sharon Rd. at Wolcott St. 30 7. NVCC at Kinney Hall 26 8. Willow St. at Hillside St. 21 9. Farmcrest Dr. at Bucks Hill Rd. 20 10. Wolcott St. at K -Mart Plaza 16 11. Sharon Rd. at Woodtick Rd. 15 12. Colonial Ave. at Lester Ave. 14 13. Willow St. at Ridgewood St. 13 14. Bradley Ave. at Wesley St. 13 15. Cooke St. at Hopkins St. 13 16. Walmart at Wolcott St. 13 17. East Main St. at Welton St. 12 18. East Main St. at Phoenix Ave 12 19. West Main St. at Thomaston Ave. 12 20. North Main St. at Hill St. 12 21. West Main St. at Willow St. 11 22. Baldwin St. at Washington St. 11 23. Farmington Ave. at Columbia Blvd. 10 24. North Main St. at Waterbury Plaza 10 25. Highland Ave. at Sunnyside Ave. 10 Tripper Bus Route Performance Tripper bus service connects Waterbury to industrial parks in Bea- con Falls, Cheshire, Naugatuck, and Watertown. In 2013, weekday tripper routes had an average of 364 passenger trips on six routes. Ridership increased on five of the six tripper routes with the highest increases on T -114, T -74, and T -81. T -114 —Beacon Falls Industrial Park was the most heavily used tripper route with 127 passenger trips. Most of the passengers using the Beacon Falls Tripper got on or off at the Pines Bridge Industrial Park. In addition to tripper routes, six fixed bus routes (13, 22, 25, 27, 28, and 45) make special route deviations to serve industrial parks dur- ing the morning and afternoon. These routes were considered part of the fixed route bus system. Tripper bus ridership is variable throughout the year because it is dependent on the seasonal demand for labor. For example, T -114 to Beacon Falls is scheduled to run two round trips per day but ran three round trips per day during passenger counts due to high sea- sonal demand. During passenger counts, tripper service only ran on weekdays. However, some tripper routes will run on Saturdays if demand is sufficient. Outbound ridership on tripper routes exceeds inbound ridership by 35 trips (10.1%). This indicates that many workers find alternative ways to get home from work. The biggest mismatches between out- bound and inbound boardings are found on T -81—Cheshire Industri- al Park and T -74—Naugatuck Industrial Park. T -114 —Beacon Falls Industrial Park was the only route with more inbound than out- bound riders. Beacon Falls is the most popular tripper destination F i g u r e 1 4 . C T T r a n s i t — W a t e r b u r y T r i p p e r B u s R o u t e s : 2 0 1 3 T a b l e 1 1 . W a t e r b u r y T r i p p e r B u s R i d e r s h i p : 2 0 1 3 Source: COGCNV Bus Ridership Counts: 2013 Route Number Route Name Daily Weekday Ridership Change 2009 -2013 Change 2001 -2013 2013 2009 2001 Net Percent Net Percent 4 Naugatuck -Waterbury Shuttle 17 8 3 9 112.5% 14 466.7% 47 Watertown -Straits Turnpike 26 31 50 – 5 – 16.1% – 24 – 48.0% 49 Watertown Industrial Park 42 33 62 9 27.3% -20 -32.3% 74 Naugatuck Industrial Park 83 52 46 31 59.6% 37 80.4% 81 Cheshire Industrial Park 69 42 27 27 64.3% 42 155.6% 114 Beacon Falls Industrial Park 127 58 – 69 119.0% – – 364 224 188 140 62.5% 176 93.6% Total Weekday Ridership Route Number Route Name Round Trips Per Day Miles Per Day Hours Per Day Passengers Per Trip Passengers Per Mile Passengers Per Hour Scheduled Run Time Average Run Time Percent On -Time T -4 Naugatuck -Waterbury Shuttle 1 18.7 1.5 17.0 0.9 11.3 – 36.0 100.0% T -47 Watertown -Straits Turnpike 2 19.3 1.6 13.0 1.3 16.3 47.5 45.6 100.0% T -49 Watertown Industrial Park 2 29.5 1.8 21.0 1.4 23.3 55.0 49.9 100.0% T -74 Naugatuck Industrial Park 3 49.5 3.3 27.7 1.7 25.2 65.0 56.8 66.7% T -81 Cheshire Industrial Park 3.5 87.0 2.8 19.7 0.8 24.6 48.6 45.1 66.7% T -114 Beacon Falls Industrial Park 3 72.2 2.3 42.3 1.8 55.2 45.0 40.3 66.7% Tripper Total 14.5 276.2 13.3 25.1 1.3 27.4 75.0% T a b l e 1 2 . W a t e r b u r y T r i p p e r B u s O p e r a t i n g S t a t i s t i c s : 2 0 1 3 Source: COGCNV Bus Ridership Counts: 2013 Recommendations Fixed Routes 1. Eliminate service on 42—Chase Parkway beyond the Harold Leever Cancer Center. Have buses terminate either at NVCC, or the Harold Leever Cancer Center. Have all weekday trips enter the NVCC campus. 2. Eliminate the Kearney Drive loop on 15—Bucks Hill/ Farmcrest, which saw only two weekday alightings. Elimi- nating this loop could improve the route’s on -time perfor- mance. 3. Modify the end loop of 32—Hopeville/Sylvan to serve the Pearl Lake Apartment complex on Pearl Lake Road. 4. Eliminate the Mansfield Loop on 25—Hitchcock Lake. The loop adds 1.2 miles to the trip and had just one weekday boarding and one alighting. 5. Increase the headway of 28—East Main/Scott Road from 40 minutes to 60 minutes per round trip, allowing it to pulse with the other buses on the hour. The route was late every trip and takes approximately 50 minutes to complete on av- erage. To minimize layover time, the route could enter the apartment complexes on Stonefield and Schraffts Drive. 6. Five additional routes (15, 16, 27, 31, and 36) exceeded their scheduled run time (30 minutes) by a minute or more and were on- time less than 25% of the time. These routes should either be shortened or have their headways increased to 40 minutes to help increase on -time performance. 7. Have 35—Town Plot/New Haven Ave. run on South Main Street from Grand Street to Washington Avenue (instead of Bank Street) on all outbound trips. This may require increas- ing headways to 40 minutes or shortening the end of the route. 8. Promote the Naugatuck/Waterbury Shuttle to a full time route. The one daily round -trip between Naugatuck and Wa- terbury has more riders (17) than N2, which operates 6 times daily. The shuttle could also provide service to the South Main Street corridor in Waterbury and the Naugatuck River Greenway on Platts Mill Rd. 9. Combine the N1 and N2 routes into a single route incorpo- rating the Hoadley/Field/Rubber loop on N1, and N2 up to Crosspointe Plaza or Walmart. The Church/Bridge/Spring section of N1 would be covered by the Naugatuck/ Waterbury Shuttle. Evening Routes 1. Routes 11, 20/18, 22, and 28/25 have average evening lay – overs of 10 minutes or more. These routes could be length- ened without impacting on -time performance. 2. Modify Saturday evening service on 42/40 due to low rid- ership (NVCC does not have classes on Saturday evenings). The route could be extended down Highland Avenue to serve more of the Town Plot neighborhood or make a side trip to Colonial Plaza on Thomaston Avenue. 3. Switch the direction of evening service on 42/40. Run 40 on the outbound trip and 42 on the inbound trip. A vast majori- ty of NVCC passengers are going inbound and most passen- gers using the stops in Town Plot are going outbound. This would shorten trip length for passengers. Shopping Center Access 1. Create a new route to provide overflow service to the mall and Wolcott Street, and new service to retail centers on Lakewood Road and Chase Avenue. Operate buses hourly during peak shopping hours (10 a.m. to 6 p.m.). 2. Reduce the frequency of service on the Montoe loop of 16— Bucks Hill/Montoe to every other trip. On the other trips, have the bus enter the Waterbury Plaza (Target/Stop & Shop) on Chase Avenue. Passengers currently access the shopping plaza via Valentino Drive (one of the busiest stops) and have to cross North Main Street without a traffic or pe- destrian signal. 3. Route 28 is a high ridership route with the third highest rid- ership per round trip. Run three additional hourly trips on 28 —East Main/Scott Road at 10 a.m., 11 a.m., and 12 p.m. (during peak retail hours) to improve access to shopping cen- ters on Reidville Drive. 4. Work with retailers to provide comfortable and safe waiting areas for passengers. Shopping centers are among the most heavily used bus stops in the entire system. Most stops ei- ther don’t have covered shelters or have shelters that are poorly maintained. Bus Operations 1. Enforce ADA stop announcement requirements. Many bus drivers do not make the stop announcements at required time points, which discourages use by disabled passengers and increases demand for more costly paratransit services. 2. The bus overhead route number should be changed by the driver upon entering Exchange Place and not at the end of the route. Often times drivers switch the route number at the end of the outbound trip and run the inbound trip with the incorrect route number. Displaying the wrong route number confuses passengers. An alternative approach would be to display the current route and the interlined route num- ber simultaneously or to have the interlined route flash as The 22—Wolcott Street bus at Walmart displaying the incorrect overhead route number The bus stop at North Main Street at Valentino Drive (Waterbury Plaza) has been poorly maintained the bus approaches Exchange Place. 3. Events on the Green and at the Palace Theater can disrupt bus operations and cause detours for bus drivers. Counters noted several instances where buses had to follow detours and terminated at unsigned locations at Exchange Place. If possible, temporary signs should be installed on the Green during events directing riders to the correct location. 4. Overcrowding was observed on 8 weekday, 11 Saturday, and 4 Sunday trips on 22—Wolcott Street. Investigate the feasi- bility of using articulated buses on this route once the new NETCO bus garage is built. Articulated buses (60 feet long, 57 seats) are operated by the CT Transit Hartford, New Haven, and Stamford bus systems. Articulated buses can improve capacity on crowded routes without having to operate addi- tional vehicles or hire new drivers. 5. Run minibuses instead of 40 foot buses on low ridership routes full time to save on operating expenses. Public Comments COGCNV conducted a public involvement process to solicit com- ments from transit stakeholders and members of the public. Two public meetings were held on April 22, 2014 and May 5, 2014 which were attend by one member of the public. COGCNV also received six written comments. The comments are summarized as follows: 1. Reconsider the elimination of the Brook Street bus stop. Since the stop was eliminated, it has become more difficult to transfer to eastbound buses. Many buses arrive at Ex- change Place with less than the scheduled two minutes to transfer. Passengers who missed the eastbound transfer point in front of the Rowland Building could previously walk across the street to board the bus at Brook Street. Now the nearest bus stop is across from the Police Station, about a quarter mile away. There was also no communication to bus riders when the stop was removed. 2. Create a new bus route that serves Wolcott Street, Lake- wood Road, and Waterbury Plaza on Chase Avenue. Lake- wood Road is one of the busiest retail corridors in Waterbury and currently lacks bus service. The nearest bus stop is on Wolcott Road, and riders must walk on a busy roadway with- out sidewalks to access businesses on Lakewood Road. 3. Extend service to middle and high schools as an alternative if students miss the school bus. In addition, it will allow stu- dents better opportunities to participate in after school pro- grams. 4. Extend bus service further up Bucks Hill Road. Also investi- gate shuttle service to provide shorter trips between the Smaller buses could be used on low -ridership routes to reduce operating costs Bucks Hill neighborhood , Wolcott, and shopping plazas. 5. Identify restrooms for bus drivers to use during their shift. This is particularly important for Sunday and evening drivers, who don’t have breaks scheduled in their shifts, and for par- atransit drivers. 6. ADA Pa ratransit service is understaffed. Paratransit drivers are frequently late for pickups, and will leave a passenger behind if they are a few minutes late. 7. Stop using the Green as a bus station. Move the buses from their current location on the Green to the renovated train station. Appendix A: Fixed Bus Routes Bus Passenger Loads and Bus Stop Use Maps, Peak Hour Graphs, and Operating Statistics 11 O v e r l o o k / W i l l o w – O u t b o u n d Most Popular Stops (Total Ons/Offs)  Willow St. at Hillside Ave.  Willow St. at Ridgewood Ave  Willow St. at Wildwood Ave.  Willow St. at Plaza Ave.  Willow St. at Johnson St. Weekday Operating Statistics Outbound Trips Per Day 21 Passengers Per Trip 13.8 Miles Per Day 32.6 Passengers Per Mile 8.9 Maximum Passenger Load 35 Peak Hour 4:00 PM Peak Hour Passengers 60 Percent On -time 61.9% Service Type Outbound Ridership 2013 2009 Weekday 290 224 Weekday Evening 72 – Saturday 170 88 Saturday Evening 72 – Sunday 63 47 11 O v e r l o o k / W i l l o w – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 242 121 Weekday Evening 16 – Saturday 72 54 Saturday Evening 8 – Sunday 35 16 Most Popular Stops (Total Ons/Offs)  Willow St. at Plaza Ave  Willow St. at Hillside Ave.  Willow St. at Wildwood Ave.  Willow St. at Ridgewood St.  Willow St. at Johnson St. Weekday Operating Statistics Inbound Trips Per Day 21 Passengers Per Trip 11.5 Miles Per Day 32.6 Passengers Per Mile 7.4 Maximum Passenger Load 20 Peak Hour 8:00 AM Peak Hour Passengers 31 Percent On -time 100.0% E v e n i n g S e r v i c e 11 O v e r l o o k / W i l l o w – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r 24 29 30 16 20 18 16 21 26 18 18 19 6 2 4 5 3 3 21 8 6 4 56 15 23 38 30 57 40 3 12 23 1 5 5 0 10 20 30 40 50 60 70 80 90 100 P a sse n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 12 H i l l S t r e e t – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 167 161 Weekday Evening 92* – Saturday 96 – Saturday Evening 63* – Sunday 37 – Most Popular Stops (Total Ons/Offs)  Hill St. at Hillview Ave.  Grove St. at North Main St.  Grove St. at 1st Ave.  Hill St. at Greenwood Ave.  Hill St. at Fleet St. Weekday Operating Statistics Outbound Trips Per Day 19 Passengers Per Trip 8.8 Miles Per Day 53.2 Passengers Per Mile 3.1 Maximum Passenger Load 22 Peak Hour 4:00 PM Peak Hour Passengers 22 Percent On -time 68.4% * Evening service is combined with 13—Oakville/Fairmount 12 H i l l S t r e e t – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 115 99 Weekday Evening 29* – Saturday 34 – Saturday Evening 42* – Sunday 13 – Most Popular Stops (Total Ons/Offs)  Hill St. at Greenwood Ave.  Hill St. at Hillview Ave.  Hill St. at Crown St.  Moran St. at Linwood St.  Hill St. at Fleet St. Weekday Operating Statistics Inbound Trips Per Day 18 Passengers Per Trip 6.4 Miles Per Day 53.4 Passengers Per Mile 2.2 Maximum Passenger Load 16 Peak Hour 8:00 AM Peak Hour Passengers 16 Percent On -time 88.9% * Evening service is combined with 13—Oakville/Fairmount E v e n i n g S e r v i c e * 12 H i l l S t r e e t – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r *Evening Route is combined with 13—Oakville/Fairmount. Outbound passengers board 13—Oakville/Fairmount 13 17 21 9 7 1 5 16 6 8 4 3 7 1 3 2 2 13 7 8 7 13 8 28 21 37 24 0 10 20 30 40 50 60 70 80 90 100 P a sse n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 13 O a k v i l l e / F a i r m o u n t – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 281 205 Weekday Evening 92* – Saturday 178 137 Saturday Evening 63* – Sunday 123 79 Most Popular Stops (Total Ons/Offs)  Colonial Ave. at Lester Dr.  Colonial Ave. at Dorchester Ave.  Cooke St. at Buckingham St.  Cooke St. at Nottingham Terrace  Cooke St. at Woodlawn Terrace Weekday Operating Statistics Outbound Trips Per Day 12 Passengers Per Trip 23.4 Miles Per Day 62.2 Passengers Per Mile 4.5 Maximum Passenger Load 39 Peak Hour 4:00 PM Peak Hour Passengers 39 Percent On -time 83.3% * Evening service is combined with 12—Hill Street 13 O a k v i l l e / F a i r m o u n t – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 320 196 Weekday Evening 29* – Saturday 172 132 Saturday Evening 42* – Sunday 89 52 Most Popular Stops (Total Ons/Offs)  Colonial Ave. at Northridge Dr.  Colonial Ave. at Lester Dr.  Colonial Ave at Dorchester Ave.  North Main St. at Grove St.  North Main St. at Cooke St. Weekday Operating Statistics Inbound Trips Per Day 13 Passengers Per Trip 24.6 Miles Per Day 78.6 Passengers Per Mile 4.1 Maximum Passenger Load 44 Peak Hour 8:00 AM Peak Hour Passengers 46 Percent On -time 76.9% * Evening service is combined with 12—Hill Street E v e n i n g S e r v i c e * 13 O a k v i l l e / F a i r m o u n t – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r *Evening Route is combined with 12—Hill Street. Inbound passengers board 12—Hill Street 8 20 18 23 17 24 19 35 16 33 36 28 20 37 21 13 7 5 34 36 45 20 20 25 29 17 21 18 23 27 8 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 15 B u c k s H i l l / F a r m c r e s t – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 256 205 Weekday Evening 70* – Saturday 145 103 Saturday Evening 66* – Sunday 89 65 Most Popular Stops (Total Ons/Offs)  Farmcrest Dr. at Bucks Hill Rd.  North Main St. at Valentino Dr.  North Main St. at Grove St.  North Main St. at East Farm St.  North Main St. at Truman Apartments Weekday Operating Statistics Outbound Trips Per Day 13 Passengers Per Trip 19.7 Miles Per Day 41.8 Passengers Per Mile 6.1 Maximum Passenger Load 31 Peak Hour 1:00 PM Peak Hour Passengers 35 Percent On -time 53.8% * Evening service is combined with 16—North Main/Montoe 15 B u c k s H i l l / F a r m c r e s t – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 197 191 Weekday Evening 25* – Saturday 149 116 Saturday Evening 40* – Sunday 67 56 Most Popular Stops (Total Ons/Offs)  Farmcrest Dr. at Bucks Hill Rd.  North Main St. at Valentino Dr.  North Main St. at Truman Apartments  North Main St. at East Farm St.  North Main St. at Hill St. Weekday Operating Statistics Inbound Trips Per Day 13 Passengers Per Trip 15.2 Miles Per Day 44.7 Passengers Per Mile 4.4 Maximum Passenger Load 26 Peak Hour 11:00 AM Peak Hour Passengers 31 Percent On -time 38.5% * Evening service is combined with 16—North Main/Montoe E v e n i n g S e r v i c e * 15 B u c k s H i l l / F a r m c r e s t – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r *Evening Route is combined with 16—Bucks Hill/Montoe. Outbound passengers board 16—Bucks Hill/Montoe. 17 14 24 15 24 31 17 19 38 19 14 14 11 5 5 7 3 5 5 1 26 16 12 1 15 72 10 18 31 40 2 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 16 B u c k s H i l l / M o n t o e – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 239 236 Weekday Evening 70* – Saturday 167 131 Saturday Evening 66* – Sunday 150 106 Most Popular Stops (Total Ons/Offs)  North Main St. at Valentino Dr.  North Main St. at Truman Apartments  North Main St. at Hill St.  North Main St. at East Farm St.  North Main St. at Grove St. Weekday Operating Statistics Outbound Trips Per Day 13 Passengers Per Trip 18.4 Miles Per Day 48.5 Passengers Per Mile 4.9 Maximum Passenger Load 30 Peak Hour 12:00 PM Peak Hour Passengers 36 Percent On -time 0.0% * Evening service is combined with 15—North Main/Farmcrest 16 B u c k s H i l l / M o n t o e – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 154 128 Weekday Evening 40* – Saturday 120 119 Saturday Evening 25* – Sunday 75 38 Most Popular Stops (Total Ons/Offs)  North Main St. at Valentino Dr.  North Main St. at Truman Apartments  North Main St. at Griggs St.  North Main St. at Buckridge Rd.  North Main St. at East Farm St. Weekday Operating Statistics Inbound Trips Per Day 13 Passengers Per Trip 11.8 Miles Per Day 55.8 Passengers Per Mile 2.8 Maximum Passenger Load 19 Peak Hour 12:00 PM Peak Hour Passengers 23 Percent On -time 15.4% * Evening service is combined with 15—North Main/Farmcrest E v e n i n g S e r v i c e * 16 B u c k s H i l l / M o n t o e – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r *Evening Route is combined with 15—Bucks Hill/Farmcrest. Inbound passengers board 15—Bucks Hill Farmcrest. 16 5 10 8 11 9 10 17 15 14 8 11 8 1 3 1 3 6 2 18 23 27 18 25 19 23 19 11 28 14 9 2 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime Of D a y Inbound Boardings Outbound Boardings 17 W a t e r v i l l e – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 176 61 Weekday Evening – – Saturday 21 9 Saturday Evening – – Sunday – – Most Popular Stops (Total Ons/Offs)  Thomaston Ave. at Department of Labor  Thomaston Ave. at Colonial Plaza  Thomaston Ave. at Driggs St.  Thomaston Ave. at Manville St.  Thomaston Ave. at West Main St. Weekday Operating Statistics Outbound Trips Per Day 12 Passengers Per Trip 14.6 Miles Per Day 39.6 Passengers Per Mile 4.4 Maximum Passenger Load 30 Peak Hour 9:00 AM Peak Hour Passengers 46 Percent On -time 91.6% 17 W a t e r v i l l e – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 108 61 Weekday Evening – – Saturday 9 0 Saturday Evening – – Sunday – – Most Popular Stops (Total Ons/Offs)  Thomaston Ave. at Department of Labor  Thomaston Ave. at Sprague St.  Thomaston Ave. at Sheffield St.  Thomaston Ave. at Colonial Plaza  Thomaston Ave. at Chapel St. Weekday Operating Statistics Inbound Trips Per Day 13 Passengers Per Trip 8.3 Miles Per Day 41.9 Passengers Per Mile 2.6 Maximum Passenger Load 30 Peak Hour 3:00 PM Peak Hour Passengers 31 Percent On -time 83.3% N o E v e n i n g S e r v i c e 17 W a t e r v i l l e – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r 2 4 17 11 10 13 17 31 3 31 26 53 17 14 18 11 5 0 10 20 30 40 50 60 70 80 90 100 P a sse n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 18 L o n g H i l l / B e r k e l e y – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 292 191 Weekday Evening 46* – Saturday 145 84 Saturday Evening 48* – Sunday 63 42 Most Popular Stops (Total Ons/Offs)  Walnut St at Oak St. and East Farm St.  Berkley St. at Berkeley Heights North  North Main St. at Grove St.  Long Hill Rd. at Warner Pl.  Long Hill Rd. at Beech St. Weekday Operating Statistics Outbound Trips Per Day 25 Passengers Per Trip 11.7 Miles Per Day 54.8 Passengers Per Mile 5.3 Maximum Passenger Load 23 Peak Hour 4:00 PM Peak Hour Passengers 48 Percent On -time 88.9% * Evening service is combined with 20—Walnut Street 18 L o n g H i l l / B e r k e l e y – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 284 169 Weekday Evening 27* – Saturday 114 81 Saturday Evening 11* – Sunday 58 26 Most Popular Stops (Total Ons/Offs)  Berkeley Ave. at Berkeley Heights North  Walnut St. at Oak St. and East Farm St.  Berkeley Ave. at Berkeley Heights South  North Main St. at Grove St.  East Farm St. at North Main St. Weekday Operating Statistics Inbound Trips Per Day 26 Passengers Per Trip 10.9 Miles Per Day 64.9 Passengers Per Mile 4.4 Maximum Passenger Load 25 Peak Hour 8:00 AM Peak Hour Passengers 52 Percent On -time 76.0% * Evening service is combined with 20—Walnut Street E v e n i n g S e r v i c e * 18 L o n g H i l l / B e r k e l e y – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r *Evening Route is combined with 20—Walnut Street. Outbound passengers board 20—Walnut Street. 20 26 24 51 23 8 5 6 11 11 16 19 12 1 5 1 4 1 2 6 18 25 21 19 26 30 32 43 37 49 28 7 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 20 W a l n u t S t r e e t – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 109 107 Weekday Evening 46* – Saturday 100 57 Saturday Evening 48* – Sunday 44 38 Most Popular Stops (Total Ons/Offs)  Rose St. at Young St.  East Main St. at Brook St.  Walnut St. at Dikeman St.  Rose St. at Oak St.  Rose St. at Walnut St. Weekday Operating Statistics Outbound Trips Per Day 13 Passengers Per Trip 8.4 Miles Per Day 19.9 Passengers Per Mile 5.5 Maximum Passenger Load 22 Peak Hour 5:00 PM Peak Hour Passengers 23 Percent On -time 100.0% * Evening service is combined with 18—Long Hill/Berkeley 20 W a l n u t S t r e e t – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 159 142 Weekday Evening 27* – Saturday 106 60 Saturday Evening 11* – Sunday 38 35 Most Popular Stops (Total Ons/Offs)  East Main St. at Phoenix St.  Walnut St. at Wood St.  Oak St. between Holohan and Wall St.  Oak St. at Rose St.  Walnut St. at Ward St. Weekday Operating Statistics Inbound Trips Per Day 13 Passengers Per Trip 12.2 Miles Per Day 21.5 Passengers Per Mile 7.4 Maximum Passenger Load 39 Peak Hour 8:00 AM Peak Hour Passengers 42 Percent On -time 100.0% * Evening service is combined with 18—Long Hill/Berkeley E v e n i n g S e r v i c e * 20 W a l n u t S t r e e t – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r *Evening Route is combined with 18—Long Hill/Berkeley. Outbound passengers board 20—Long Hill/Berkeley. 0 13 7 28 7 21 7 2 2 14 7 3 3 3 6 5 9 7 12 14 14 11 13 6 11 24 15 9 20 15 6 3 0 10 20 30 40 50 60 70 80 90 100 P a sse n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 22 W o l c o t t S t r e e t – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 457 326 Weekday Evening 48 – Saturday 430 301 Saturday Evening 43 – Sunday 235 140 Most Popular Stops (Total Ons/Offs)  Naugatuck Valley Mall/Walmart  East Main St. at Brook St.  Wolcott St. at K -Mart Plaza  Brass Mill Center Mall  Wolcott St. at Lakewood St. Weekday Operating Statistics Outbound Trips Per Day 12 Passengers Per Trip 38.1 Miles Per Day 57.9 Passengers Per Mile 7.9 Maximum Passenger Load 50 Peak Hour 1:00 PM Peak Hour Passengers 74 Percent On -time 63.6% 22 W o l c o t t S t r e e t – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 399 276 Weekday Evening 122 – Saturday 422 130 Saturday Evening 114 – Sunday 198 142 Most Popular Stops (Total Ons/Offs)  East Main St. at Phoenix St.  Brass Mill Center Mall  Wolcott St. at K -Mart Plaza  Sharon Rd. at Woodtick Rd.  East Main St. at Maple St. Weekday Operating Statistics Inbound Trips Per Day 13 Passengers Per Trip 30.7 Miles Per Day 63.3 Passengers Per Mile 6.3 Maximum Passenger Load 43 Peak Hour 2:00 PM Peak Hour Passengers 46 Percent On -time 84.6% E v e n i n g S e r v i c e 22 W o l c o t t S t r e e t – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r 4 20 20 23 28 13 19 32 20 19 33 29 27 17 36 20 26 10 3 21 24 36 46 47 50 53 37 82 44 57 49 30 24 7 11 3 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 25 H i t c h c o c k L a k e – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 288 183 Weekday Evening 83* – Saturday 150 98 Saturday Evening 74* – Sunday 83 39 Most Popular Stops (Total Ons/Offs)  East Main St. at Brook St.  Meriden Rd. at Decicco Rd.  Meriden Rd. at Manor Ave.  Meriden Rd. at Beecher Ave.  East Main St. at Wolcott St. Weekday Operating Statistics Outbound Trips Per Day 14 Passengers Per Trip 20.6 Miles Per Day 96.9 Passengers Per Mile 3.0 Maximum Passenger Load 32 Peak Hour 5:00 PM Peak Hour Passengers 41 Percent On -time 78.6% * Evening service is combined with 28—East Main Street 25 H i t c h c o c k L a k e – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 239 172 Weekday Evening 57* – Saturday 175 89 Saturday Evening 56* – Sunday 68 43 Most Popular Stops (Total Ons/Offs)  East Main St. at Phoenix St.  Meriden Rd. at Decicco Rd.  Meriden Rd. at Deer Valley/Sunset Apts.  Meriden Rd. at Manor Ave.  East Main St. at Maple St. Weekday Operating Statistics Inbound Trips Per Day 14 Passengers Per Trip 17.1 Miles Per Day 106.2 Passengers Per Mile 2.3 Maximum Passenger Load 31 Peak Hour 8:00 AM Peak Hour Passengers 35 Percent On -time 64.3% * Evening service is combined with 28—East Main Street E v e n i n g S e r v i c e * 25 H i t c h c o c k L a k e – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r *Evening Route is combined with 28—East Main/Scott Road. Outbound passengers board 28—East Main/Scott Road. 1 24 22 35 12 13 14 12 26 21 21 32 21 2 5 4 4 3 2 20 23 6 11 24 17 25 26 28 29 21 38 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 26 E a s t M a i n / F a i r l a w n – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 152 100 Weekday Evening – – Saturday – – Saturday Evening – – Sunday – – Most Popular Stops (Total Ons/Offs)  East Main St. at Brook St.  East Main St. at Brass Mill Center Mall  East Main St. at Beecher St.  East Main St. at Meriden Rd.  East Main St. at Hamilton House Apts. Weekday Operating Statistics Outbound Trips Per Day 13 Passengers Per Trip 11.7 Miles Per Day 33.8 Passengers Per Mile 4.5 Maximum Passenger Load 27 Peak Hour 4:00 PM Peak Hour Passengers 33 Percent On -time 84.6% 26 E a s t M a i n / F a i r m o u n t – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 100 46 Weekday Evening – – Saturday – – Saturday Evening – – Sunday – – Most Popular Stops (Total Ons/Offs)  East Main St. at Albion St.  East Main St. at Knoll St.  East Main St. at Phoenix St.  East Main St. at Beecher  East Main St. at Eastgate Apartments Weekday Operating Statistics Inbound Trips Per Day 13 Passengers Per Trip 7.7 Miles Per Day 34.0 Passengers Per Mile 2.9 Maximum Passenger Load 24 Peak Hour 6:00 AM Peak Hour Passengers 24 Percent On -time 100.0% N o E v e n i n g S e r v i c e 26 E a s t M a i n / F a i r l a w n – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r 24 14 14 9 10 3 4 3 20 4 4 2 5 11 7 6 7 22 1 23 38 4 4 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 27 E a s t M a i n / M e r l i n e A v e n u e – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 189 121 Weekday Evening – – Saturday 228* – Saturday Evening – – Sunday 105* – Most Popular Stops (Total Ons/Offs)  East Main St. at Brook St.  East Main St. at Scott Rd.  East Main St. at Merline Ave.  East Main St. at Hamilton House Apts.  East Main St. at Oak Tree Ave. Weekday Operating Statistics Outbound Trips Per Day 12 Passengers Per Trip 15.8 Miles Per Day 39.1 Passengers Per Mile 4.8 Maximum Passenger Load 32 Peak Hour 4:00 PM Peak Hour Passengers 34 Percent On -time 41.7% * Weekend service is combined with 28—East Main/Scott Rd. 27 E a s t M a i n / M e r l i n e A v e n u e – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 151 78 Weekday Evening – – Saturday 240* – Saturday Evening – – Sunday 82* – Most Popular Stops (Total Ons/Offs)  East Main St. at Phoenix St.  East Main St. at Scott Rd.  East Main St. at Albion St.  East Main St. at Eastgate Apts.  East Main St. at Maple Ave. Weekday Operating Statistics Inbound Trips Per Day 13 Passengers Per Trip 11.6 Miles Per Day 43.5 Passengers Per Mile 3.5 Maximum Passenger Load 19 Peak Hour 10:00 Peak Hour Passengers 22 Percent On -time 15.4% * Weekend service is combined with 28—East Main/Scott Rd. N o E v e n i n g S e r v i c e 27 E a s t M a i n / M e r l i n e – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r 14 8 20 13 7 15 16 26 9 3 8 11 10 29 4 16 9 23 14 34 7 11 26 28 14 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 28 E a s t M a i n / S c o t t R o a d – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 111 81 Weekday Evening 83ᵃ – Saturday 228* 133 Saturday Evening 74ᵃ – Sunday 105* 47 Most Popular Stops (Total Ons/Offs)  East Main St. at Brook St.  Reidville Dr. at Stop & Shop Plaza  Villagewood Dr. at Bergin Circle  Villagewood Dr. at Boxwood Circle  East Main St. at Hamilton House Apts. Weekday Operating Statistics Outbound Trips Per Day 8 Passengers Per Trip 13.9 Miles Per Day 36.7 Passengers Per Mile 3.0 Maximum Passenger Load 36 Peak Hour 8:00 AM Peak Hour Passengers 40 Percent On -time 25.0% * Weekend service is combined with 27—East Main/Merline. ᵃ Evening service is combined with 25—Hitchcock Lake. 28 E a s t M a i n / S c o t t R o a d – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 207 117 Weekday Evening 57ᵃ – Saturday 240* 132 Saturday Evening 56ᵃ – Sunday 82* 64 Most Popular Stops (Total Ons/Offs)  East Main St. at Phoenix St.  East Main St. at Austin Rd.  East Main St. at Pierpont Rd.  East Main St. at Albion St.  East Main St. at Maple Ave. Weekday Operating Statistics Inbound Trips Per Day 8 Passengers Per Trip 25.9 Miles Per Day 35.7 Passengers Per Mile 5.8 Maximum Passenger Load 36 Peak Hour 8:00 AM Peak Hour Passengers 45 Percent On -time 0.0% * Weekend service is combined with 27—East Main/Merline. ᵃ Evening service is combined with 25—Hitchcock Lake. E v e n i n g S e r v i c e * 28 E a s t M a i n / S c o t t R o a d – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r *Evening Route is combined with 25—Hitchcock Lake. Inbound passengers board 25—Hitchcock Lake. 29 4 5 28 20 2 1 21 40 22 32 23 19 34 32 29 37 14 16 12 12 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 31 E a s t M o u n t a i n – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 24 7 Weekday Evening – – Saturday – – Saturday Evening – – Sunday – – Most Popular Stops (Total Ons/Offs)  East Main St. at Brook St.  East Mountain Rd at East Mountain Park  East Mountain Rd. at Hamilton Ave.  Hamilton Ave. at Farrington Ave.  Brass Mill Dr. at Brass Mill Commons Weekday Operating Statistics Outbound Trips Per Day 8 Passengers Per Trip 3.0 Miles Per Day 26.8 Passengers Per Mile 0.9 Maximum Passenger Load 9 Peak Hour 2:00 PM Peak Hour Passengers 11 Percent On -time 25.0% 31 E a s t M o u n t a i n – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 34 16 Weekday Evening – – Saturday – – Saturday Evening – – Sunday – – Most Popular Stops (Total Ons/Offs)  East Main St. at Phoenix St.  East Main St. at Maple St  Brass Mill Dr. at Brass Mill Commons  Hamilton Ave. at Peach Orchard Rd.  Hamilton Ave. at Rawley Rd. Weekday Operating Statistics Inbound Trips Per Day 9 Passengers Per Trip 3.8 Miles Per Day 31.8 Passengers Per Mile 1.1 Maximum Passenger Load 7 Peak Hour 6:00 AM Peak Hour Passengers 8 Percent On -time 44.4% N o E v e n i n g S e r v i c e 31 E a s t M o u n t a i n – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r 8 4 5 3 1 3 1 2 2 5 11 4 4 4 4 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 32 H o p e v i l l e / S y l v a n – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 42 27 Weekday Evening – – Saturday – – Saturday Evening – – Sunday – – Most Popular Stops (Total Ons/Offs)  East Main St. at Brook St.  East Main St. at Maple Ave.  Sylvan Ave. at Washington Park  Baldwin St. at Scovill Street  Sylvan Ave. at Edgewood Ave. Weekday Operating Statistics Outbound Trips Per Day 10 Passengers Per Trip 4.2 Miles Per Day 26.8 Passengers Per Mile 1.6 Maximum Passenger Load 9 Peak Hour 12:00 PM Peak Hour Passengers 9 Percent On -time 40.0% 32 H o p e v i l l e / S y l v a n – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 39 37 Weekday Evening – – Saturday – – Saturday Evening – – Sunday – – Most Popular Stops (Total Ons/Offs)  East Main St. at Phoenix St.  Baldwin St. at East Liberty St.  Sylvan Ave. at Edgewood Ave.  Baldwin St. at Scovill St.  Sylvan Ave. at Whittlesey Ave. Weekday Operating Statistics Inbound Trips Per Day 10 Passengers Per Trip 3.9 Miles Per Day 33.1 Passengers Per Mile 1.2 Maximum Passenger Load 23 Peak Hour 8:00 AM Peak Hour Passengers 27 Percent On -time 100.0% N o E v e n i n g S e r v i c e 32 H o p e v i l l e / S y l v a n – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r 6 12 27 5 4 5 2 2 2 1 1 3 7 2 6 9 4 3 6 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 33 H o p e v i l l e / B a l d w i n – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 340 240 Weekday Evening 54 – Saturday 153 103 Saturday Evening 40 – Sunday 60 41 Most Popular Stops (Total Ons/Offs)  East Main St. at Brook St.  Baldwin St. at Rye St.  Baldwin St. at Washington St.  Baldwin St. at East Liberty St.  East Main St. at Maple Ave. Weekday Operating Statistics Outbound Trips Per Day 25 Passengers Per Trip 13.6 Miles Per Day 72.7 Passengers Per Mile 4.7 Maximum Passenger Load 48 Peak Hour 3:00 PM Peak Hour Passengers 76 Percent On -time 64.0% 33 H o p e v i l l e / B a l d w i n – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 309 263 Weekday Evening 15 – Saturday 177 113 Saturday Evening 33 – Sunday 69 47 Most Popular Stops (Total Ons/Offs)  East Main St. at Phoenix St.  Baldwin St. at Rye St.  Jersey St. at Spring Brook Rd.  Baldwin St. at Washington St.  Baldwin St. at Glen St. Weekday Operating Statistics Inbound Trips Per Day 26 Passengers Per Trip 11.9 Miles Per Day 76.6 Passengers Per Mile 4.0 Maximum Passenger Load 28 Peak Hour 9:00 AM Peak Hour Passengers 42 Percent On -time 61.5% E v e n i n g S e r v i c e 33 H o p e v i l l e / B a l d w i n – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r 13 30 31 40 42 31 20 18 15 23 15 19 18 8 7 2 2 2 1 1 7 9 8 13 26 33 27 39 29 76 44 19 10 14 7 10 6 7 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 35 To w n P l o t / N e w H a v e n A v e – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 147 142 Weekday Evening – – Saturday 108 89 Saturday Evening – – Sunday 56 29 Most Popular Stops (Total Ons/Offs)  Bank St. at Congress Ave.  Congress Ave. at Geddes Terrace  Congress Ave. at Poplar St.  South Main St. at West Liberty St.  Congress Ave. at Francis St. Weekday Operating Statistics Outbound Trips Per Day 12 Passengers Per Trip 12.3 Miles Per Day 30.7 Passengers Per Mile 4.8 Maximum Passenger Load 20 Peak Hour 1:00 PM Peak Hour Passengers 20 Percent On -time 66.7% 35 To w n P l o t / N e w H a v e n A v e – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 146 105 Weekday Evening – – Saturday 69 78 Saturday Evening – – Sunday 19 21 Most Popular Stops (Total Ons/Offs)  Bank St. at Congress Ave.  South Main St. at East Clay St.  Congress Ave. at Poplar St.  Highland Ave. at Avon Ave.  Congress Ave. at Washington St. Weekday Operating Statistics Inbound Trips Per Day 13 Passengers Per Trip 11.2 Miles Per Day 35.9 Passengers Per Mile 4.1 Maximum Passenger Load 25 Peak Hour 8:00 AM Peak Hour Passengers 25 Percent On -time 69.2% N o E v e n i n g S e r v i c e 35 To w n P l o t / N e w H a v e n A v e – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r 11 18 17 14 11 17 11 21 20 13 6 9 7 6 8 23 13 13 6 6 14 8 14 15 9 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 36 To w n P l o t / B r a d l e y – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 165 144 Weekday Evening 48 – Saturday 114 51 Saturday Evening 48 – Sunday 42 20 Most Popular Stops (Total Ons/Offs)  Bradley Ave. at Wesley St.  Bank St. at Congress Ave.  Congress Ave. at Washington St.  Congress Ave. at Poplar St.  Highland Ave at Bradley Ave. Weekday Operating Statistics Outbound Trips Per Day 13 Passengers Per Trip 12.7 Miles Per Day 37.7 Passengers Per Mile 4.4 Maximum Passenger Load 34 Peak Hour 4:00 PM Peak Hour Passengers 34 Percent On -time 53.8% 36 To w n P l o t / B r a d l e y – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 198 145 Weekday Evening 14 – Saturday 136 66 Saturday Evening 13 – Sunday 53 46 Most Popular Stops (Total Ons/Offs)  Bank St. at Congress Ave.  Bradley Ave. at Wesley St.  Congress Ave. at Poplar St.  Congress Ave. at Washington St.  Congress Ave. at Seymour St. Weekday Operating Statistics Inbound Trips Per Day 13 Passengers Per Trip 15.2 Miles Per Day 35.7 Passengers Per Mile 5.5 Maximum Passenger Load 39 Peak Hour 8:00 AM Peak Hour Passengers 39 Percent On -time 15.4% E v e n i n g S e r v i c e 36 To w n P l o t / B r a d l e y – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r 38 31 38 29 16 25 11 15 9 24 11 7 13 6 6 4 3 2 4 1 1 12 11 4 14 15 16 13 31 16 37 12 6 4 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 40 To w n P l o t / H i g h l a n d – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 98 111 Weekday Evening 12* – Saturday 62* 59 Saturday Evening 6* – Sunday 31* 24 Most Popular Stops (Total Ons/Offs)  Highland Ave. at Sunnyside Ave.  Highland Ave. at  Leavenworth St. at Grand St.  Highland Ave. at Rosemount  Bennett St. at Weekday Operating Statistics Outbound Trips Per Day 14 Passengers Per Trip 7.5 Miles Per Day 35.9 Passengers Per Mile 2.7 Maximum Passenger Load 15 Peak Hour 8:00 a.m. Peak Hour Passengers 15 Percent On -time 69.2% *Evening & weekend service combined with 42—Chase Parkway. 40 To w n P l o t / H i g h l a n d – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 81 56 Weekday Evening 57* – Saturday 82* 32 Saturday Evening 12* – Sunday 26* 10 Most Popular Stops (Total Ons/Offs)  West Main St. at Highland Ave.  Highland Ave. at Sunnyside Ave.  Highland Ave. at Acra Rd.  Highland Ave. at Chipman St.  Highland Ave. at Suncrest Ave. Weekday Operating Statistics Inbound Trips Per Day 13 Passengers Per Trip 6.2 Miles Per Day 38.6 Passengers Per Mile 2.1 Maximum Passenger Load 16 Peak Hour 7:00 a.m. Peak Hour Passengers 16 Percent On -time 93.3% *Evening & weekend service combined with 42—Chase Parkway. E v e n i n g S e r v i c e * 40 To w n P l o t / H i g h l a n d – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r *Evening Route is combined with 42—Chase Parkway. Outbound passengers board 42—Chase Parkway. 2 5 16 13 6 4 6 1 3 10 9 3 1 2 2 10 11 14 6 12 3 5 13 5 8 13 3 0 10 20 30 40 50 60 70 80 90 100 P a sse n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 42 C h a s e P a r k w a y – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 344 155 Weekday Evening 12* – Saturday 62* 43 Saturday Evening 6* – Sunday 31* 11 Most Popular Stops (Total Ons/Offs)  NVCC at Ekstrom Hall  Chase Parkway at NVCC Entrance  Chase Parkway at West Main St.  NVCC at Kinney Hall  West Main St. at Waterbury Hospital Weekday Operating Statistics Outbound Trips Per Day 17 Passengers Per Trip 20.2 Miles Per Day 72.6 Passengers Per Mile 4.7 Maximum Passenger Load 50 Peak Hour 10:00 AM Peak Hour Passengers 62 Percent On -time 35.2% 42 C h a s e P a r k w a y – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 240 115 Weekday Evening 57* – Saturday 82* 18 Saturday Evening 12* – Sunday 26* 9 Most Popular Stops (Total Ons/Offs)  Chase Parkway at NVCC Entrance  Robbins St. at Myrtle Ave.  West Main St. at Waterbury Med. Center  West Main St. at Crescent Manor  Chase Parkway at Wooster Ave. Weekday Operating Statistics Inbound Trips Per Day 17 Passengers Per Trip 14.1 Miles Per Day 66.3 Passengers Per Mile 3.6 Maximum Passenger Load 33 Peak Hour 11:00 AM Peak Hour Passengers 60 Percent On -time 64.7% E v e n i n g S e r v i c e * 42 C h a s e P a r k w a y – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r *Evening Route is combined with 40—Town Plot/Highland. Inbound passengers board 40—Town Plot/Highland. 1 7 12 1 31 40 3 10 23 15 18 2 8 57 37 54 47 25 24 24 28 23 34 21 4 31 21 16 6 0 10 20 30 40 50 60 70 80 90 100 P a sse n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 44 B u n k e r H i l l – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 219 181 Weekday Evening 70 – Saturday 129 90 Saturday Evening 48 – Sunday 56 42 Weekday Operating Statistics Outbound Trips Per Day 12 Passengers Per Trip 18.3 Miles Per Day 40.3 Passengers Per Mile 5.4 Maximum Passenger Load 32 Peak Hour 1:00 PM Peak Hour Passengers 35 Percent On -time 75.0% Most Popular Stops (Total Ons/Offs)  Whitewood Rd. at Angel Dr.  Grandview Ave. at Westwood Ave.  West Main St. at Henry St.  West Main St. at Thomaston Ave.  West Main St. at Delaware Ave. 44 B u n k e r H i l l – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 164 141 Weekday Evening 28 – Saturday 106 71 Saturday Evening 14 – Sunday 52 35 Most Popular Stops (Total Ons/Offs)  Whitewood Rd. at Angel Dr.  West Main St. at Thomaston Ave.  Grandview Ave. at Westwood Ave.  Grandview Ave. at 134 Grandview Ave.  Oakville Ave. at 225 Oakville Ave. Weekday Operating Statistics Inbound Trips Per Day 13 Passengers Per Trip 12.6 Miles Per Day 41.2 Passengers Per Mile 4.0 Maximum Passenger Load 20 Peak Hour 6:00 AM Peak Hour Passengers 25 Percent On -time 84.6% E v e n i n g S e r v i c e 44 B u n k e r H i l l – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r 23 18 19 12 19 14 15 8 13 12 21 7 6 5 5 4 4 9 11 27 18 12 17 23 35 17 17 15 18 18 21 15 9 10 1 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 45 W a t e r t o w n – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 183 150 Weekday Evening – – Saturday 110 89 Saturday Evening – – Sunday 50 38 Weekday Operating Statistics Outbound Trips Per Day 13 Passengers Per Trip 14.1 Miles Per Day 90.7 Passengers Per Mile 2.0 Maximum Passenger Load 20 Peak Hour 9:00 AM Peak Hour Passengers 23 Percent On -time 76.9% Most Popular Stops (Total Ons/Offs)  West Main St. at Thomaston Ave.  Main St. at Riverside St.  Watertown Ave. at 20 Watertown Ave.  Watertown Ave. at Municipal Stadium  Main St. at Candee Hill Rd. 45 W a t e r t o w n – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 149 106 Weekday Evening – – Saturday 95 51 Saturday Evening – – Sunday 28 19 Most Popular Stops (Total Ons/Offs)  West Main St. at Thomaston Ave.  Main St. at Echo Lake Rd.  Main St. at Davis St.  Watertown Ave. at Robbins St.  Watertown Ave. at Steelebrook Plaza Weekday Operating Statistics Inbound Trips Per Day 13 Passengers Per Trip 11.5 Miles Per Day 81.2 Passengers Per Mile 1.8 Maximum Passenger Load 27 Peak Hour 4:00 PM Peak Hour Passengers 28 Percent On -time 92.3% N o E v e n i n g S e r v i c e 45 W a t e r t o w n – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r 12 5 12 14 13 14 11 13 13 16 27 13 19 9 19 13 10 20 11 13 13 12 11 8 10 11 0 10 20 30 40 50 60 70 80 90 100 P a sse n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings N1 N a u g a t u c k / M i l l v i l l e Service Type Total Ridership 2013 2009 Weekday 22 16 Weekday Evening – – Saturday – – Saturday Evening – – Sunday – – Weekday Operating Statistics Round Trips Per Day 6 Passengers Per Trip 3.7 Miles Per Day 53.0 Passengers Per Mile 0.4 Maximum Passenger Load 4 Peak Hour 9:00 AM Peak Hour Passengers 6 Percent On -time 33.3% Most Popular Stops (Total Ons/Offs)  Rubber Ave. at Mountview Plaza  Church St. at Franklin Court  Church St. at Park Place  Church St. at Water St.  Rubber Ave. at Andrew Ave. N o E v e n i n g S e r v i c e N1 N a u g a t u c k / M i l l v i l l e – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r 6 3 3 3 3 3 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings N2 N a u g a t u c k / N e w H a v e n A v e Service Type Total Ridership 2013 2009 Weekday 7 7 Weekday Evening – – Saturday – – Saturday Evening – – Sunday – – Most Popular Stops (Total Ons/Offs)  Church St. at Franklin Court  New Haven Ave. at Crosspointe Plaza  New Haven Ave. at 628 New Haven Ave.  New Haven Ave. at Hazel Ave.  Maple St. at Water St. Weekday Operating Statistics Round Trips Per Day 6 Passengers Per Trip 1.2 Miles Per Day 42.6 Passengers Per Mile 0.2 Maximum Passenger Load 3 Peak Hour 10:00 AM Peak Hour Passengers 4 Percent On -time 0.0% N o E v e n i n g S e r v i c e N2 N a u g a t u c k / N e w H a v e n A v e – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r 3 1 1 1 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings Appendix B: Tripper Bus Routes Bus Passenger Loads and Bus Stop Use Maps, Peak Hour Graphs, and Operating Statistics 4 N a u g a t u c k / W a t e r b u r y S h u t t l e – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 8 5 Weekday Operating Statistics Outbound Trips Per Day 1 Passengers Per Trip 8 Miles Per Day 9.1 Passengers Per Mile 0.9 Maximum Passenger Load 7 Peak Hour 10:00 AM Peak Hour Passengers 7 Percent On -time 100.0% 4 N a u g a t u c k / W a t e r b u r y S h u t t l e – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 9 3 Weekday Operating Statistics Inbound Trips Per Day 1 Passengers Per Trip 9 Miles Per Day 9.5 Passengers Per Mile 0.9 Maximum Passenger Load 9 Peak Hour 11:00 AM Peak Hour Passengers 9 Percent On -time 100.0% N o E v e n i n g S e r v i c e 4 Naugatuck/Waterbury Shuttle – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r 9 6 1 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 47 W a t e r t o w n S t r a i t s T u r n p i k e – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 14 18 Weekday Operating Statistics Outbound Trips Per Day 2 Passengers Per Trip 7.0 Miles Per Day 10.0 Passengers Per Mile 1.4 Maximum Passenger Load 13 Peak Hour 6:00 AM Peak Hour Passengers 13 Percent On -time 50.0% 47 W a t e r t o w n S t r a i t s T u r n p i k e – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 12 13 Weekday Operating Statistics Inbound Trips Per Day 2 Passengers Per Trip 6.0 Miles Per Day 9.3 Passengers Per Mile 1.3 Maximum Passenger Load 10 Peak Hour 3:00 PM Peak Hour Passengers 10 Percent On -time 100.0% N o E v e n i n g S e r v i c e 47 W a t e r t o w n S t r a i t s T p k e . – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r 10 13 1 2 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 49 W a t e r t o w n I n d u s t r i a l P a r k – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 25 19 Weekday Operating Statistics Outbound Trips Per Day 2 Passengers Per Trip 12.5 Miles Per Day 13.0 Passengers Per Mile 1.9 Maximum Passenger Load 26 Peak Hour 6:00 AM Peak Hour Passengers 26 Percent On -time 50.0% 49 W a t e r t o w n I n d u s t r i a l P a r k – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 17 11 Weekday Operating Statistics Inbound Trips Per Day 2 Passengers Per Trip 8.5 Miles Per Day 16.5 Passengers Per Mile 1.0 Maximum Passenger Load 15 Peak Hour 3:00 PM Peak Hour Passengers 15 Percent On -time 100.0% N o E v e n i n g S e r v i c e 74 W a t e r t o w n I n d u s t r i a l P k . – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r 1 10 5 12 5 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 74 N a u g a t u c k I n d u s t r i a l P a r k – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 51 26 Weekday Operating Statistics Outbound Trips Per Day 3 Passengers Per Trip 17.0 Miles Per Day 25.7 Passengers Per Mile 2.0 Maximum Passenger Load 20 Peak Hour 6:00 AM Peak Hour Passengers 20 Percent On -time 33.3% 74 N a u g a t u c k I n d u s t r i a l P a r k – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 32 26 Weekday Operating Statistics Inbound Trips Per Day 3 Passengers Per Trip 10.7 Miles Per Day 23.8 Passengers Per Mile 1.3 Maximum Passenger Load 12 Peak Hour 3:00 PM Peak Hour Passengers 12 Percent On -time 66.7% N o E v e n i n g S e r v i c e 74 N a u g a t u c k I n d u s t r i a l P k . – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r 10 10 11 20 13 20 0 10 20 30 40 50 60 70 80 90 100 P a sse n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 81 C h e s h i r e I n d u s t r i a l P a r k – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 49 30 Weekday Operating Statistics Outbound Trips Per Day 4 Passengers Per Trip 12.3 Miles Per Day 41.5 Passengers Per Mile 1.2 Maximum Passenger Load 37 Peak Hour 6:00 AM Peak Hour Passengers 38 Percent On -time 25.0% 81 C h e s h i r e I n d u s t r i a l P a r k – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 20 12 Weekday Operating Statistics Inbound Trips Per Day 3 Passengers Per Trip 6.7 Miles Per Day 45.5 Passengers Per Mile 0.4 Maximum Passenger Load 11 Peak Hour 4:00 PM Peak Hour Passengers 12 Percent On -time 66.7% N o E v e n i n g S e r v i c e 81 C h e s h i r e I n d u s t r i a l P a r k – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r 33 6 9 8 5 2 2 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings 114 B e a c o n F a l l s I n d u s t r i a l P a r k – O u t b o u n d Service Type Outbound Ridership 2013 2009 Weekday 52 29 Weekday Operating Statistics Outbound Trips Per Day 3 Passengers Per Trip 17.3 Miles Per Day 36.6 Passengers Per Mile 1.4 Maximum Passenger Load 41 Peak Hour 3:00 PM Peak Hour Passengers 45 Percent On -time 100.0% 114 B e a c o n F a l l s I n d u s t r i a l P a r k – I n b o u n d Service Type Inbound Ridership 2013 2009 Weekday 75 29 Weekday Operating Statistics Inbound Trips Per Day 3 Passengers Per Trip 25 Miles Per Day 35.6 Passengers Per Mile 2.1 Maximum Passenger Load 41 Peak Hour 3:00 PM Peak Hour Passengers 41 Percent On -time 66.7% N o E v e n i n g S e r v i c e 114 B e a c o n F a l l s I n d u s t r i a l P k . – W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r 41 41 12 33 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d in g s P e r H o u r T ime O f D a y Inbound Boardings Outbound Boardings Appendix C: Evening Bus Routes Bus Passenger Loads and Bus Stop Use Maps, Peak Hour Graphs, and Operating Statistics 11 O v e r l o o k / W i l l o w E v e n i n g – O u t b o u n d Most Popular Stops (Total Ons/Offs)  Willow St. at Plaza Ave  Willow St. at Hillside Ave.  Willow St. at Wildwood Ave.  Willow St. at Ridgewood St.  Willow St. at Johnson St. Evening Operating Statistics Outbound Weekday Ridership 72 Outbound Trips Per Day 6 Passengers Per Trip 12 Miles Per Day 9.3 Passengers Per Mile 7.4 Maximum Passenger Load 22 Peak Hour 8:00 PM Peak Hour Passengers 23 Percent On -time 83.3% Passenger Boardings Per Hour 11 O v e r l o o k / W i l l o w E v e n i n g – I n b o u n d Most Popular Stops (Total Ons/Offs)  Willow St. at Wildwood Ave.  Farmington Ave. at Columbia Blvd  Willow St. at Ridgewood St.  Willow St. at Kellogg St.  Willow St. at Plaza Ave. Evening Operating Statistics Inbound Weekday Ridership 16 Inbound Trips Per Day 6 Passengers Per Trip 2.7 Miles Per Day 9.3 Passengers Per Mile 1.7 Maximum Passenger Load 6 Peak Hour 9:00 PM Peak Hour Passengers 6 Percent On -time 100.0% Passenger Boardings Per Hour 13/12 F a i r m o u n t / H i l l S t r e e t E v e n i n g – O u t b o u n d Most Popular Stops (Total Ons/Offs)  Colonial Ave. at Lester Dr.  Colonial Ave. at Northridge Dr.  Cook St. at Hopkins St.  Cooke St. at Nottingham Terrace  Colonial Ave at Dorchester Ave. Evening Operating Statistics Outbound Weekday Ridership 92 Outbound Trips Per Day 6 Passengers Per Trip 15.3 Miles Per Day 20.4 Passengers Per Mile 4.5 Maximum Passenger Load 37 Peak Hour 7:00 PM Peak Hour Passengers 39 Percent On -time 83.3% Passenger Boardings Per Hour 13/12 F a i r m o u n t / H i l l S t r e e t E v e n i n g – I n b o u n d Most Popular Stops (Total Ons/Offs)  Hill St. at Fleet St.  Hill St. at Hillview Ave.  Moran St. at Collins St.  Colonial Ave. at Lester Dr.  Colonial Ave at Dorchester Ave. Evening Operating Statistics Inbound Weekday Ridership 29 Inbound Trips Per Day 6 Passengers Per Trip 4.8 Miles Per Day 25.9 Passengers Per Mile 1.1 Maximum Passenger Load 12 Peak Hour 7:00 PM Peak Hour Passengers 12 Percent On -time 66.7% Passenger Boardings Per Hour 16/15 N o r t h M a i n S t r e e t E v e n i n g – O u t b o u n d Most Popular Stops (Total Ons/Offs)  Farmcrest Dr. at Bucks Hill Rd.  North Main St. at Hill St.  North Main St. at Truman Apartments  North Main St. at East Farm St.  North Main St. at Rosegarten Dr. Evening Operating Statistics Outbound Weekday Ridership 70 Outbound Trips Per Day 6 Passengers Per Trip 11.7 Miles Per Day 32.0 Passengers Per Mile 2.2 Maximum Passenger Load 26 Peak Hour 7:00 PM Peak Hour Passengers 28 Percent On -time 66.7% Passenger Boardings Per Hour 16/15 N o r t h M a i n S t r e e t E v e n i n g – I n b o u n d Most Popular Stops (Total Ons/Offs)  North Main St. at Waterbury Plaza  North Main St. at East Farm St.  North Main St. at Kingsbury St.  Farmcrest Dr. at Bucks Hill Rd.  North Main St. at Lakewood Dr. Evening Operating Statistics Inbound Weekday Ridership 25 Inbound Trips Per Day 6 Passengers Per Trip 4.2 Miles Per Day 19.3 Passengers Per Mile 1.3 Maximum Passenger Load 8 Peak Hour 6:00 PM Peak Hour Passengers 10 Percent On -time 66.7% Passenger Boardings Per Hour 20/18 W a l n u t / L o n g H i l l E v e n i n g – O u t b o u n d Most Popular Stops (Total Ons/Offs)  Berkeley Ave. at Berkeley Heights  East Main St. at Brook St.  Rose St. at Young St.  Rose St. at Oak St.  Cherry St. at East Main St. Evening Operating Statistics Outbound Weekday Ridership 46 Outbound Trips Per Day 6 Passengers Per Trip 7.7 Miles Per Day 15.3 Passengers Per Mile 3.0 Maximum Passenger Load 16 Peak Hour 7:00 PM Peak Hour Passengers 17 Percent On -time 100.0% Passenger Boardings Per Hour 20/18 W a l n u t / L o n g H i l l E v e n i n g – I n b o u n d Most Popular Stops (Total Ons/Offs)  Walnut St. at Oak St. and East Farm St.  North Main St. at Hill St.  North Main St. at East Farm St.  Berkeley Ave. at Berkeley Heights  North Main St. at Cooke St. Evening Operating Statistics Inbound Weekday Ridership 27 Inbound Trips Per Day 5 Passengers Per Trip 5.4 Miles Per Day 12.3 Passengers Per Mile 2.2 Maximum Passenger Load 9 Peak Hour 7:00 PM Peak Hour Passengers 12 Percent On -time 100.0% Passenger Boardings Per Hour 22 W o l c o t t S t r e e t E v e n i n g – O u t b o u n d Most Popular Stops (Total Ons/Offs)  East Main St. at Brook St.  Brass Mill Center Mall  Sharon Rd. at Woodtick Rd.  Walmart at Wolcott St.  Stillson Rd. at Rena Ln. Evening Operating Statistics Outbound Weekday Ridership 48 Outbound Trips Per Day 6 Passengers Per Trip 8.0 Miles Per Day 26.5 Passengers Per Mile 1.8 Maximum Passenger Load 17 Peak Hour 6:00 PM Peak Hour Passengers 30 Percent On -time 100.0% Passenger Boardings Per Hour 22 W o l c o t t S t r e e t E v e n i n g – I n b o u n d Most Popular Stops (Total Ons/Offs)  Brass Mill Center Mall  Wolcott St. at K -Mart Plaza  Sharon Rd. at Woodtick Rd.  Woodtick Rd. at Preston Terrace  East Main St. at Welton St. Evening Operating Statistics Inbound Weekday Ridership 122 Inbound Trips Per Day 5 Passengers Per Trip 24.4 Miles Per Day 23.7 Passengers Per Mile 5.1 Maximum Passenger Load 34 Peak Hour 7:00 PM Peak Hour Passengers 46 Percent On -time 100.0% Passenger Boardings Per Hour 28/25 E a s t M a i n / M e r i d e n R o a d E v e n i n g – O u t b o u n d Most Popular Stops (Total Ons/Offs)  East Main St. at Brook St.  Reidville Dr. at Stop & Shop Plaza  Pierpont Rd. at Crosby High School  Scott Rd. at Schraffts Dr.  East Main St. at Knoll St. Evening Operating Statistics Outbound Weekday Ridership 83 Outbound Trips Per Day 6 Passengers Per Trip 9.5 Miles Per Day 42.6 Passengers Per Mile 1.9 Maximum Passenger Load 31 Peak Hour 7:00 PM Peak Hour Passengers 37 Percent On -time 66.7% Passenger Boardings Per Hour 28/25 E a s t M a i n / M e r i d e n R o a d E v e n i n g – I n b o u n d Most Popular Stops (Total Ons/Offs)  East Main St. at Brook St.  Frost Rd. at Meriden Rd.  Meriden Rd. at Store Ave.  Meriden Rd. at Woodtick Rd.  Meriden Rd. at Morris Ln. Evening Operating Statistics Inbound Weekday Ridership 57 Inbound Trips Per Day 5 Passengers Per Trip 16.6 Miles Per Day 39.8 Passengers Per Mile 1.4 Maximum Passenger Load 13 Peak Hour 8:00 Peak Hour Passengers 17 Percent On -time 100.0% Passenger Boardings Per Hour 33 H o p e v i l l e / B a l d w i n R o a d E v e n i n g – O u t b o u n d Most Popular Stops (Total Ons/Offs)  Baldwin St. at Washington Ave.  Baldwin St. at Scovill St.  East Main St. at Maple St.  Baldwin St. at Glen St.  Baldwin St. at Post St. Evening Operating Statistics Outbound Weekday Ridership 54 Outbound Trips Per Day 6 Passengers Per Trip 9.0 Miles Per Day 17.5 Passengers Per Mile 3.1 Maximum Passenger Load 14 Peak Hour 8:00 PM Peak Hour Passengers 15 Percent On -time 100.0% Passenger Boardings Per Hour 33 H o p e v i l l e / B a l d w i n E v e n i n g – I n b o u n d Most Popular Stops (Total Ons/Offs)  Baldwin St. at Rye St.  Baldwin St. at East Liberty St.  Baldwin St. at Glen St.  Baldwin St. at Cole St.  Baldwin St. at Raymond St Evening Operating Statistics Inbound Weekday Ridership 15 Inbound Trips Per Day 5 Passengers Per Trip 3.0 Miles Per Day 14.7 Passengers Per Mile 1.0 Maximum Passenger Load 5 Peak Hour 7:00 PM Peak Hour Passengers 7 Percent On -time 100.0% Passenger Boardings Per Hour 36 To w n P l o t / B r a d l e y E v e n i n g – O u t b o u n d Most Popular Stops (Total Ons/Offs)  Bradley Ave. at Wesley St.  Congress Ave. at Poplar Pl.  Congress Ave. at Washington Ave.  Bank St. at Congress Ave.  Bradley Ave. at Highland Ave. Evening Operating Statistics Outbound Weekday Ridership 48 Outbound Trips Per Day 6 Passengers Per Trip 8.0 Miles Per Day 16.2 Passengers Per Mile 3.0 Maximum Passenger Load 15 Peak Hour 8:00 PM Peak Hour Passengers 15 Percent On -time 83.3% Passenger Boardings Per Hour 36 To w n P l o t / B r a d l e y E v e n i n g – I n b o u n d Most Popular Stops (Total Ons/Offs)  Congress Ave. at Bank St.  Bradley Ave. at Wesley St.  Congress Ave. at Poplar Pl.  Congress Ave. at Washington St.  South Main St. at Clay St. Evening Operating Statistics Inbound Weekday Ridership 14 Inbound Trips Per Day 5 Passengers Per Trip 2.8 Miles Per Day 14.7 Passengers Per Mile 1.0 Maximum Passenger Load 6 Peak Hour 7:00 PM Peak Hour Passengers 7 Percent On -time 100.0% Passenger Boardings Per Hour 42/40 C h a s e P a r k w a y / H i g h l a n d E v e n i n g – O u t b o u n d Most Popular Stops (Total Ons/Offs)  Naugatuck Valley CC—Ekstrom Hall  Naugatuck Valley CC—Kinney Hall  Robbins St. at Fern Cir.  Chase Pkwy at Wooster Ave.  Robbins St. at Crane St. Evening Operating Statistics Outbound Weekday Ridership 12 Outbound Trips Per Day 6 Passengers Per Trip 2.0 Miles Per Day 19.1 Passengers Per Mile 0.6 Maximum Passenger Load 29 Peak Hour 6:00 PM Peak Hour Passengers 32 Percent On -time 50.0% Passenger Boardings Per Hour 42/40 C h a s e P a r k w a y / H i g h l a n d E v e n i n g – I n b o u n d Most Popular Stops (Total Ons/Offs)  Sunnyside Ave. at Highland Ave.  Highland Ave. at Ledgeside St.  West Main St. at Highland Ave.  State St. at Grand St.  State St. West Main St. Evening Operating Statistics Inbound Weekday Ridership 57 Inbound Trips Per Day 5 Passengers Per Trip 11.4 Miles Per Day 17.5 Passengers Per Mile 3.3 Maximum Passenger Load 30 Peak Hour 7:00 PM Peak Hour Passengers 30 Percent On -time 60.0% Passenger Boardings Per Hour 44 B u n k e r H i l l E v e n i n g – O u t b o u n d Most Popular Stops (Total Ons/Offs)  Whitewood Rd. at Angel Dr.  West Main St. at Thomaston Ave.  Bunker Hill Ave. at West Main St.  West Main St. at Henry St.  West Main St. at Willow St. Evening Operating Statistics Outbound Weekday Ridership 70 Outbound Trips Per Day 6 Passengers Per Trip 11.7 Miles Per Day 20.2 Passengers Per Mile 3.5 Maximum Passenger Load 29 Peak Hour 6:00 PM Peak Hour Passengers 32 Percent On -time 83.3% Passenger Boardings Per Hour 44 B u n k e r H i l l E v e n i n g – I n b o u n d Most Popular Stops (Total Ons/Offs)  Whitewood Rd. at Angel Dr.  Oakville Ave.at Glendale Dr.  West Main St. at Sperry St.  West Main St. at Willow St.  West Main St. at Highland Ave. Evening Operating Statistics Inbound Weekday Ridership 28 Inbound Trips Per Day 6 Passengers Per Trip 4.7 Miles Per Day 19.0 Passengers Per Mile 1.5 Maximum Passenger Load 30 Peak Hour 7:00 PM Peak Hour Passengers 30 Percent On -time 100.0% Passenger Boardings Per Hour Appendix D: Bus Stop Typology B u s R i d e r s h i p T r e n d s b y S t o p Ty p e The land use surrounding a bus stop directly influence how often, and which times of day a bus stop is used. A bus stop typology was created using the 25 busiest inbound and outbound weekday bus stops to determine how land use impacts ridership patterns. Stops were grouped into four categories based on the character of their surrounding area: retail, high density residential, major activity gen- erators, and downtown. Passenger boardings were analyzed to de- termine the peak hours of each bus stop category. Retail The most popular retail destinations served by the bus are Brass Mill Center Mall, the Wolcott Street corridor, Colonial Plaza on Thomas- ton Ave., and Waterbury Plaza on Chase Ave./North Main St. Bus ridership at retail stops peaks between 11:00 a.m. and 6:00 PM. Very few bus trips occur during the first hour (5:00 a.m. to 6:00 AM) and last two hours (10:00 PM to 12:00 AM) of bus service when most retailers are closed. Retail bus stops are heavily skewed towards outbound ridership. This suggests that many passengers use the bus to get to shopping centers but use other modes (taxi, car, grocery shuttle) to return home. Bus routes serving retail centers could be modified to provide more or better service during peak shopping hours. W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r a t R e t a i l B u s S t o p s 8 13 16 27 32 54 44 47 15 43 60 41 24 43 25 26 2 2 13 25 30 49 29 81 72 42 121 60 74 53 36 22 15 4 1 0 25 50 75 100 125 150 P a s s e n g e r B o a r d i n g s P e r Ho u r T i m e O f Da y High Density Residential More than half of the busiest inbound and outbound weekday bus stops are located in high density residential areas. These stops are located near large apartment complexes (such as the Fairmount sec- tion of Waterbury) or in dense, urban neighborhoods (such as Brooklyn and Washington Hill). Bus stops serving high density residential areas have distinct morn- ing and afternoon ridership peaks. The morning peak occurs from 7 a.m. to 8 a.m. The afternoon peak is 2 p.m. to 5 p.m. This suggests that many people are using the bus to get to and from work or school. While not as high as the morning or afternoon peaks, high density residential neighborhoods have significant midday ridership. Many midday riders continue on to retail centers. During the morning, ridership is heavily skewed towards inbound trips in the afternoon there are more outbound trips. This suggests that many of the inbound passengers in the morning are outbound passengers in the afternoon (with 6 to 8 hours in between for school, work, and appointments) W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r a t H i g h D e n s i t y R e s i d e n t i a l B u s S t o p s 46 86 124 178 77 99 81 65 57 102 74 87 54 29 34 16 17 12 3 20 41 57 56 33 37 73 111 121 113 141 111 34 51 40 35 13 9 0 25 50 75 100 125 150 175 200 225 250 P a s s e n g e r B o a r d i n g s P e r Ho u r T i m e O f Da y Major Activity Generators Major activity generators that had heavily used bus stops were St. Mary’s Hospital, Naugatuck Valley Community College (NVCC), and the Connecticut Department of Labor. These locations are also large employers. Naugatuck Valley Community College had the highest bus ridership of any major activity generator. The highest ridership for major activity generators occurred be- tween 7 a.m. and 5 p.m. Coincidentally, a majority of the classes at NVCC fall during these hours. Similarly, most non -emergency medi- cal appointments occur during normal business hours. Passenger trip direction is skewed by buses entering the NVCC cam- pus . The two stops on the NVCC campus are on the outbound por- tion of the trip. Students who are using the bus to go back to Ex- change Place are counted as outbound passengers even though they are going inbound. W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r a t M a j o r G e n e r a t o r B u s S t o p s 4 14 9 18 25 4 18 35 13 24 23 23 11 3 1 2 2 9 61 55 64 63 27 33 35 27 31 39 31 6 30 12 17 4 4 0 10 20 30 40 50 60 70 80 90 100 P a s s e n g e r B o a r d i n g s P e r Ho u r T i m e O f Da y Downtown Downtown bus stops are the busiest in the bus system. Due to there close proximity to the Green, two stops on East Main (at Brook St. and at Phoenix Ave.), and one on North Main St. (at TD Bank) were also included as downtown bus stops. Downtown bus stops are the major transfer points in the bus sys- tem. Coincidentally, ridership trends for downtown bus reflect the combined patterns of the three previous bus stop types. The morn- ing peak for downtown bus stops occurs between 8 a.m. and 10 a.m., the same peak hours as high density residential and major ac- tivity generator bus stops. The afternoon peak has the highest rid- ership and occurs between 3 p.m. and 5 p.m. This coincides with the afternoon peak hours of high density residential and retail bus stops. W e e k d a y P a s s e n g e r B o a r d i n g s P e r H o u r a t D o w n t o w n B u s S t o p s 54 300 263 365 317 194 264 202 263 302 334 229 191 104 92 59 37 30 14 40 239 220 271 310 253 289 297 410 363 402 473 347 144 151 124 70 47 28 0 100 200 300 400 500 600 700 800 P a s s e n g e r B o a r d i n g s P e r Ho u r T i m e O f Da y