Waterbury Regional Bus Ridership Study 2011 – NVCOG CT – Naugatuck Valley Council of Governments

Waterbury Regional Bus Ridership Study 2011 Council of Governments of the Central Naugatuck Valley www.cogcnv.org Waterbury Regional Bus Ridership Study 2011 i TITLE: WATERBURY REGIONAL BUS RIDERSHIP STUDY 2011 AUTHOR: Council of Governments of the Central Naugatuck Valley (COGCNV) SUBJECT: Regional bus ridership survey DATE: December 2011 REGIONAL PLANNING AGENCY: Council of Governments of the Central Naugatuck Valley SOURCE OF COPIES: Council of Governments of the Central Naugatuck Valley 60 No rth Main Street, 3 rd Floor Waterbury, CT 06790 http://www.cogcnv.org NUMBER OF PAGES: 114 ABSTRACT: The study presents and analyzes the results of bus ridership surveys conducted in the spring of 2009 for all fixed route and tripper route buses operated by CTTransit – Waterbury in Waterbury, Watertown, Naugatuck, Middlebury, Wolcott, and Cheshire (trippers on ly). The study also makes recommendations based upon the survey results. * * * * * * The preparation of this report was financed through grants from the U.S. Department of Transportation, Federal Highway Administration and the Federal Transit Administration; a grant from the Connecticut Department of Transportation; and by contributions from member municipalities of the Central Naugatuck Valley Re gion. Waterbury Regional Bus Ridership Study 2011 ii Waterbury Regional Bus Ridership Study 2011 iii Table of Contents Introduction ……………………………………………………………… ………………………………… 1 Bus System Overview and Study History …………………………………………………………. 1 Methodology ……………………………………………………………… ……………………………….. 5 Fixed Route Bus System Performance …………………………………………………………….. 7 Route Performance Measures ……………………………………………………………… .. 9 Peak Hours ……………………………………………………………… ………………………… 10 Route Run Times ……………………………………………………………… ………………… 14 On‐Time Performa nce…………………………………………………………… ……………. 14 Bus Route Usage ……………………………………………………………… ………………… 16 Bus Route Stop ……………………………………………………………… …………………… 19 Bus Route Capacity ……………………………………………………………… …………….. 24 Passenger Trip Direction ……………………………………………………………… ……… 26 Tripper Route Performance ……………………………………………………………… …………. 26 Recommen dations ……………………………………………………………… ……………………… 28 Public Involvement ……………………………………………………………… …………………….. 31 Appendix A – Fixed Route Bus Loads and Bus Stop Use Maps ………………………….. 32 Appendix B – Tripper Routes Bus Loa ds and Bus Stop Use Maps ……………………. 101 Waterbury Regional Bus Ridership Study 2011 1 Introduction In the spring and early summer of 2009, the Council of Governments of the Central Naugatuck Valley (COGCNV), in cooperation with North East Transportation Company (NETCO), conducted bus passenger counts of the CTTransit – Waterbury bus system. The purpose of the counts was to track bus ridership trends and to inform recommend ations for changes in bus services. This study presents bus passenger count data, analyzes ridership trends, and makes recommendations for improvements to bus operations. Bus System Overview and Study History CTTransit – Waterbury is comprised of 24 fixed bus routes and 6 tripper routes operated by NETCO. The fixed route bus system serves Waterbury an d parts of Naugatuck, Watertown, Middlebury, and Wolcott. Fixed route buses run regularly throughout the day on a regular schedule. Special bus runs referred to as trippers serve workplaces primarily in Waterbury but also Beacon Falls, Cheshire, Naugatuck, and Watertown. Trippers run only once or twice a day during the morning and afternoon commutes. CTTransit – New Haven operates one route betw een Waterbury and New Haven via Cheshire. Only bus routes operated by CTTransit – Waterbury were surveyed for this study. The state owned CTTransit – Waterbury bus system is operated by NETCO under contract with the Connecticut Department of Transportation. NETCO offices and bus garage are located at 1717 Th omaston Avenue in Waterbury. All buses are operated out of the Thomaston Avenue garage. NETCO also operates paratransit and dial‐a ‐ride services for the Greater Waterbury Transit District and CTTransit operations in Meriden and Wallingford from this location. Prior to 1972, NETCO operated a public bus service to the northeast section of Waterbury, hence its name. In 1972, the major private bus company in Waterbury, Connecticut Railway an d Lighting Company, ceased operations. NETCO was awarded the franchise to operate all public bus routes in the city by the state Public Utilities Commission. Subsequently, the state assumed ownership of the bus rou tes and the state contracted with NETCO to provide bus service in Waterbury. In 2010, NETCO won a request for qualifications process to remain the operator of the bus service for another year. Evening bus service wa s initiated on a trial basis in October 2011. Bus passenger counts were previously conducted by COGCNV in 2001, 1992, 1983 (Saturday), and 1981 (weekday). The Waterbury bus system was also studied in 2000 as part of a statewide bus systems study conducted by Urbitran Associates. Waterbury Regional Bus Ridership Study 2011 2 Rout e Number Bus Rout e Name Days of Ope rat ion Municipalit ies Served 11 Overlook/Willow All Waterbury 12 Hill Str eet Al l 1 Waterbury 13 Oakville/Fairmount All Waterbury, Watertown 15 Bucks Hill/Farmcrest All Waterbury 16 Bucks Hill/Montoe All Waterbury T1 7 Thoma s ton Ave/Waterville Weekdays, Sa tur da y W a ter bur y 18 Long Hill/Berkeley All Waterbury 20 Walnut Str eet Al l W a ter b ur y 22 Wolcott All Waterbury 25 Hitchcock La ke Al l W a ter bu r y, Wolcott 26 Fairlawn/East Ma i n Weekda ys Wa terbury 27 Merline/East Ma i n 2 Weekda ys Wa terbury 28 Scott Roa d/Ea s t Ma i n Al lWa terbury 31 East Mountai n Weekda ysWa terbury 32 Hopeville/Sylvan WeekdaysWaterbury 33 Hopeville/Baldwin AllWaterbury 35 Town Pl ot/New Ha ven Al lWa terbury 36 Town P l o t/Br a dl ey Al lW a ter b ur y 40 Town Plot/Highland AllWaterbury 42 Chase Parkway Al l Waterbury, Mi ddl ebury 44 Bunker Hill AllWaterbury 45 Watertown All Waterbury, Watertown N1 Na uga tuc k W eekda ysNa uga tuc k N2 Na uga tuc k/New Ha ven Weekda ys Na uga tuck T4 Na uga tuck Shuttl e Weekda ys Waterbury, Naugatuck T4 7 Watertown/Straits Tur npi ke Weekda ys Waterbury, Watertown T4 9 Watertown Industrial Park Weekda ys Waterbury, Watertown T8 1 Ches hi re Industrial Park Weekda ys Wa terbury, Ches hi re T7 4 Na uga tuck Industrial Park Weekda ys Waterbury, Naugatuck T1 1 4 Bea con Falls Industrial Park Weekda ys Waterbury, Bea con Falls 1 Weekend service on 12 Hill Street started in 2010.2 27 Reidville / Ea s t Ma i n wa s re n a me d 27 Merline in 2010. Source: Nor th Ea s t Tr a ns por ta ti on, CTTr a ns i t.or g Figure 1. CTTr ansit – Waterbury Bus Rout e s: 2011 Tripper Rout e s Fixed Rout e s Waterbury Regional Bus Ridership Study 2011 3 Figure 2. CTTransit – Waterbury Fixed Route Bus Routes: 2009 Waterbury Regional Bus Ridership Study 2011 4 Figure 3. CTTransit – Waterbury Tripper Bus Routes: 2009 Waterbury Regional Bus Ridership Study 2011 5 Methodology The bus passenger counts were conducted using Ridecheck and SPRINT software developed by Stephen Falbel and purchased from Transystems. Ridecheck was used to conduct the bus passenger counts and was run on Palm Tungsten hand held computers. SPRINT was used to create and manage bus count assignments for Ridecheck and to dow nload and export bus passenger count data from the Palms. SPRINT was run on a COGCNV desktop computer and the data was saved to the COGCNV server. The SPRINT software required a number of data tables: bus routes, bus stops, bus stop orders, bus route variations, distances between bus stops, driv er shift assignments (paddles), and public timetables. Bus stop lists came from existing bus stop GIS data. Distances between bus stops were measured using GIS. Data entry was conducted by Transystems and COGCNV staff. The bus passenger counts were conducted primarily by three people employed by NETCO, including a retired bus driver. COGCNV staff filled in on Saturday an d Sunday bus runs. Counters received classroom and on‐bus training using the Palm and Ridecheck software. Counters were also given small note pads for use in case of a malfunction of the handheld computer and to write down significant observations during their counting shift. Bus passenger count as signments were based on NETCO driver shifts. Whenever possible, counters would be assigned to a driver for a driver’s entire shift, starting either at NET’s garage or at Exchange Place. Towards the end of the project, individual uncounted bus runs were aggregated into assignments that contained counts on multiple routes, requiring the counter to transfer buses between bus runs. All passeng ers were counted, including those not required to pay fares (infants and young children). NETCO employees and survey counters were not counted as passengers. Wheelchair boardings were also recorded by the Ridecheck program. The data recorded by counters using the Ridech eck software included:  Boardings and alightings at each bus stop  Running count of the number of passengers on the bus (load)  Arrival and departure time at each bus stop  Start and end time of each run  Arrival and departure time at time points  Carr yover “beginning of line” passengers at the start of the bus run  Carryover “end of line” passengers at the end of the bus run  Whether the driver announced bus stops at ADA required time point locations  Whether a passenger in a wheelchair boarded at a particular stop  Bus stop l ocations not in the bus stop list Waterbury Regional Bus Ridership Study 2011 6  Notes about occurrences that affected the run, such as accidents or mechanical problems. Bus passenger counts were conducted between March and June of 2009. Every weekday, Saturday, and Sunday run of every bus route and tripper was counted once. Weekday passenger counts were conducted on Tuesday, Wednesdays, and Thursdays. Each bus run was counted once. Counts were no t conducted during holidays, extreme weather, and school vacations. Bus counts of runs with unusual occurrences such as accidents, mechanical problems, or counting software failures were recounted. In total, 1,317 unique bus runs were counted. Although the Palm and Ridecheck software were generally very reliable, there were a fe w instances when malfunctions forced counters to record bus passenger counts manually on paper. Manual counts usually only recorded boardings and alightings. Time data was typically not collected when counts were recorded on paper. The most significant error was a mismatch between passenger boardings and alightings. Usually such errors would be correct ed manually by the counter at the end of a bus run, but on 43 runs mismatched boardings and alightings were recorded. This is 3.3% of all bus runs counted. In the vast majority of instances, the discrepancy was of one or two passengers. Due to the small scale of most of these errors, th ese runs were not recounted and were used in the study. The frequency of the Thomaston Avenue / Waterville tripper (T17) has increased since previous surveys and now runs as often as a fixed route bus. T17 is considered a fixed route bus in this st udy. New hybrid diesel electric bus. Waterbury Regional Bus Ridership Study 2011 7 Fixed Route Bus System Performance On an average weekday in 2009, CTTransit – Waterbury had 6,181 passenger trips on the fixed route bus system. Ridership increased 10.8% from 2001 and 9.7% from 1991. Twenty ‐ four routes were operated on weekdays from 5:45 am to 6:23 pm. Between 2001 and 2009 bus system operating hours remain ed constant at 191 hours per weekday. Average Saturday ridership was 3,001 trips on 17 bus routes running from 5:45 am to 6:23 pm. Average Sunday ridership was 1,467 trips on 16 bus routes running from 9:13 am to 5:10 pm. Weekend ridership trends cannot be assessed because previous passenger counts were not conduct ed on Saturdays, and Sunday bus service did not begin until 2007. 22 Wolcott had the highest average ridership at 603 passenger trips per weekday. 33 Hopeville / Baldwin and 13 Oakville / Fairmount also had high ridership at 503 and 402 average passenger trips respect ively. The two Naugatuck routes (N1 and N2) had the lightest use in the bus system with an average of 16 and 7 trips per day. In Waterbury, 31 East Mountain had the lightest ridership with an average of 23 trips per day. Ridership increased on most bus routes between 2001 and 2009. 44 Bunker Hil l gained 96 trips, 22 Wolcott gained 93 trips, and 16 Bucks Hill / Montoe gained 85 trips. Only five routes lost ridership: 18 Long Hill / Berkeley lost 64 trips, 13 Oakville / Fairmont lost 45 trips, 27 Merline / East Main lost 43 trips, 32 Hopeville / Sylvan lost 20 trips, and 31 East Mountain lost 5 trips. In Waterbury the la rgest percentage growth in bus ridership was seen on 42 Chase Parkway and 44 Bunker Hill with 43.6% and 42.5% increases respectively since 2001. T17 Thomaston Ave grew markedly, 53%, most likely refl ecting an increase in the number of runs since 2001. In Naugatuck, the N1 route saw an increase of 77.8%, but due to the low ridership, that was the result of only 7 new trips a day. Many of the routes overlap for significant portions of their runs: Routes 15 and 16 serve North Main Street ; Routes 26, 27, and 28 serve East Main Street; and Routes 35 and 36 serve the Town Plot neighborhood. If the ridership for these overlapping routes is combined, the North Main Street routes become the most heavily used “route” in the CTTransit – Waterbury system with 760 trips. The combined ridership on the East Main Street and Town Pl ot routes are also sizable with 543 and 536 passenger trips respectively. Waterbury Regional Bus Ridership Study 2011 8 2009 2001 1991 Ac tu a l Cha nge Percentage Cha nge Ac tua l Cha nge Percentage Cha nge 11 Overlook/Willow 345 338 441 7 2.1% ‐96 ‐21.8% 12 Hill Street 260 235 212 25 10.6% 48 22.6% 13 Oakville/Fairmount* 402 447 294 ‐45 ‐10.1% 108 36.7% 15 Bucks Hill/Farmcrest* 396 391 286 5 1.3% 110 38.5% 16 Bucks Hill/Montoe 364 279 283 85 30.5% 81 28.6% T1 7 ~ Thoma s ton Ave/Waterville* 130 85 – 45 52.9% – – 18 Long Hill/Berkeley* 368 432 502 ‐64 ‐14.8% ‐134 ‐26.7% 20 Walnut Street 249 219 138 30 13.7% 111 80.4% 22 Wolcott* 603 510 540 93 18.2% 63 11.7% 25 Hitchcock Lake* 355 302 258 53 17.5% 97 37.6% 26 Fairlawn/East Main 146 127 143 19 15.0% 3 2.1% 27 Merline/East Main* 199 242 299 ‐43 ‐17.8% ‐100 ‐33.4% 28~ Scott Roa d/Ea s t Main* 198 168 – 30 17.9% – – 31 East Mountain 23 28 59‐5 ‐17.9% ‐36 ‐61.0% 32 Hopeville/Sylvan 64 84 65‐20 ‐23.8% ‐1 ‐1.5% 33 Hopeville/Baldwin 503 421 485 82 19.5% 18 3.7% 35 Town Pl ot/New Haven* 247 222 166 25 11.3% 81 48.8% 36 Town Plot/Bradley* 289 245 180 44 18.0% 109 60.6% 40 Town Plot/Highland 167 143 221 24 16.8% ‐54 ‐24 .4% 42 Chase Parkway* 270 188 254 82 43.6% 16 6.3% 44 Bunker Hill 322 226 273 96 42.5% 49 17.9% 45 Watertown* 258 232 478 26 11.2% ‐220 ‐46.0% N1 Na uga tuc k 1 6 9 3 6 7 7 7 .8 % ‐20 ‐55.6% N2 ~ Na uga tuc k/New Ha ven 7 7 20 0 0.0% ‐13 ‐65.0% Totals 6,181 5,580 5,633 571 10.8% 548 9.7% Source: COGCNV Bus Ri ders hi p Surveys 2009, 2001, and 1991 Figure 4. CTTr ansit – Waterbury Weekday Local Fixed Rout e Bus Service Ridership: 1991, 2001, 2009 ~Ro u te s added or significantly ch a n ge d since th e 2001 or 1991 ri d e rs h i p survey. * Al l ro u te va ri a ti o n s included in to ta l s . Daily ridership Rout e Number Rout e Name 2001 ‐2009 1991 ‐2009 Waterbury Regional Bus Ridership Study 2011 9 Route Performance Measures Performance measures were calculated for each bus route. These measures allow for comparisons between routes by normalizing ridership by route length, hours of service, and number of round ‐trips. Once normalized, the relative efficiency of bus routes can be assessed. The most heavily used routes per hour of service were 44 Bunker Hil l with 50.8 passengers per hour, 22 Wolcott with 50.3 passengers per hour, and 36 Town Plot with 44.5 passengers per hour. On a per mile basis, 18 Long Hill / Berkeley, 20 Walnut Street, and 11 Overlook / Willow carried 7.0, 6.0, and 5.0 passengers per mile, respect ively. These routes are among the shortest routes in the system. 22 Wolcott averaged 48.2 passengers per roundtrip, followed by 13 Oakville / Fairmount with 33.5 passengers per roundtrip and 30.5 passengers per roundtrip for 15 Bucks Hill / Farmcrest. The worst performance was seen on the two Naugatuck routes and 31 East Mountain. These routes performed well be low average in all measures of ridership. The new bus fleet is equipped with bike racks. Waterbury Regional Bus Ridership Study 2011 10 Rout e Number Rout e Name Round Tr ips Per Day Mile s Per Day Hours Per Day Passengers Per Hour Passengers Per Mile Passengers Per Run 11 Overlook/Willow 21.0 69.0 10.5 32.9 5.0 16.4 12 Hill Street 18.5 108.4 9.3 28.1 2.4 14.1 13 Oakville/Fairmount* 12.0 134.8 12.0 33.5 3.0 33.5 15 Bucks Hill/Farmcrest* 13.0 88.3 12.5 31.7 4.5 30.5 16 Bucks Hill/Montoe 12.5 98.0 12.3 29.7 3.7 29.1 T1 7 Thoma s ton Ave/Waterville* 12.0 79.2 7.8 16.8 1.6 10.8 18 Long Hill/Berkeley* 25.0 52.8 12.5 29.4 7.0 14.7 20 Walnut Street 13.0 41.6 12.5 19.9 6.0 19.2 22 Wolcott* 12.5 118.3 12.0 50.3 5.1 48.2 25 Hitchcock Lake* 13.5 186.2 12.0 29.6 1.9 26.3 26 Fairlawn/East Main 13.0 69.0 12.5 11.7 2.1 11.2 27 Reidville/East Main* 12.5 81.7 12.3 16.2 2.4 15.9 28 Scott Road* 8.0 71.6 5.3 37.4 2.8 24.8 31 East Mountain 8.5 57.0 4.3 5.4 0.4 2.7 32 Hopeville/Sylvan 10.0 59.2 5.0 12.8 1.1 6.4 33 Hopeville/Baldwin 25.5 148.2 12.8 39.5 3.4 19.7 35 Town Pl ot/New Haven* 12.5 101.3 6.3 39.5 2.4 19.8 36 Town Plot/Bradley* 13.0 74.7 6.5 44.5 3.9 22.2 40 Town Plot/Highland 12.5 72.6 6.3 26.7 2.3 13.4 42 Chase Parkway* 17.0 141.2 9.5 28.5 1.9 15.9 44 Bunker Hill 12.5 82.0 6.3 50.8 3.9 25.8 45 Watertown* 14.0 177.7 12.8 20.1 1.5 18.4 N1 Naugatuck 6.0 61.9 4.0 4.0 0.3 2.7 N2 Na uga tuc k/New Haven 4.0 30.4 3.8 1.8 0.2 1.8 * Al l ro u te va ri a ti o n s included in to ta l s . Route mileage is a we i ghte d average of th e ro u te va ri a ti o n s . Figure 5. Weekday CTTr ansit – Waterbury Local Fixed Rout e Bus Performance: 2009 Source: COGCNV Bus Ri ders hi p Survey 2009 Peak Hours Peak weekday bus system ridership is in the afternoon between 3 and 4 PM. On average, 784 people board buses during the PM peak hour. The second busiest hour is the AM peak between 8 and 9 AM when on average 756 people board buses. On Saturdays the pea k hour is between 12 Noon and 1 PM when 427 people board buses. Ridership before 9 AM on Saturday is very low. On Sundays the peak hour is in the afternoon between 1 and 2 PM when 256 people board buses. Weekday peak hour charts for fixed route buses can be found in the Appendix A. Waterbury Regional Bus Ridership Study 2011 11 Waterbury Regional Bus Ridership Study 2011 12 Passengers boarding at Exchange Place Waterbury Regional Bus Ridership Study 2011 13 Rout e Number AM Peak Hour AM Peak Hour Boardings PM Peak Hour PM Peak Hour Boar dings 11 7:00 AM 47 1:00 PM 55 12 7:00 AM 37 4:00 PM 35 13 8:00 AM 51 1:00 PM 48 15 8:00 AM 38 2:00 PM 60 16 8:00 AM 34 4:00 PM 60 T1 7 9 :0 0 AM 18 3:00 PM 36 18 8:00 AM 36 4:00 PM 53 20 8:00 AM 29 4:00 PM 33 22 11:00 AM 57 3:00 PM 83 25 8:00 AM 36 3:00 PM 54 26 11:00 AM 19 2:00 PM 19 27 6:00 AM 5 1 1 2 :0 0 PM 26 28 8:00 AM 79 2:00 PM 47 31 6:00 AM 6 5 :0 0 PM 6 32 6 AM and 9 AM 72 :0 0 PM 12 33 8:00 AM 4 7 2 PM and 4 PM 60 35 8:00 AM 41 2:00 PM 45 36 8:00 AM 39 2:00 PM 37 40 7:00 AM 17 1:00 PM 28 42 10:00 AM 4 6 1 2 :0 0 PM 37 44 8:00 AM 39 1:00 PM 47 45 8:00 AM 38 4:00 PM 35 Systemwide 8:00 AM 38 4:00 PM 35 Figure 9. Weekday CTTr ansit – Waterbury Bus Rout e Peak Ridership Hours and Maxim um Passenger Load: 2009 Source: COGCNV Bus Ri ders hi p Survey 2009 Waterbury Regional Bus Ridership Study 2011 14 Route Run Times On an average weekday roundtrip, CTTransit – Waterbury bus routes spend a total of 6 minutes laying over either at Exchange Place or the end of the route. The actual layover time varies greatly by route and time of day, with the longest layovers in the early morning hours, when traffic is lightest, and the sho rtest layovers in the afternoon, when traffic is heaviest. Driver can shorten or skip the layover in order to keep a bus run on time. The layover time helps ensure that delayed buses still make the pulse at Exchange Place and passengers make their connections. The longest averag e layover time was 11.3 minutes on T17, which serves as a bus driver shuttle between Exchange Place and NETCO’s garage on Thomaston Avenue in Waterville. 16, 40, and 42 on average exceeded their scheduled running times by 0.6, 0.7, and 1.7 minutes, respectively, and cut into the 2 ‐3 minutes reserv ed in the schedule for passenger transfers at Exchange Place. The lateness of 42 only gave passengers an average of 36 seconds to make connections at Exchange Place. The other eighteen bus routes in Waterbury were able, on average, to complete their roundtrip runs with time to sp are. On‐ time Performance The majority of weekday bus route runs arrive at Exchange Place on ‐time. Sixty ‐five percent of buses arrive at Exchange Place with at least two minutes for passenger transfers to other routes. However, eighteen percent of buses arrive at Exchange Place with less than two minutes before the pulse, making passenger transfers to ot her routes difficult. The remaining 17% of weekday buses arrive at Exchange Place late, requiring buses to be held in order for passengers to make transfers. On‐time performance was better on the weekend with 81% of Saturday buses and 90% of Sunday buses arriving at Exchan ge Place on ‐time. Nine percent of Saturday buses and no Sunday buses were observed missing the pulse. Most bus routes are paired, or interlined, with another route traveling in the opposite direction from Exchange Place. Interlining saves time because buses do not need to turn around at Ex change Place. It also provides some passengers with a single seat ride across the bus system. Routes that are more likely to have delays are usually interlined with routes that are shorter and typically run ahead of schedule. However, when delays are significant on a route, the interlined route will also be impact ed. When available, a spare relief bus is run to cover the interlined route to prevent delays telegraphing though the schedule. Waterbury Regional Bus Ridership Study 2011 15 Route Number Route Na me On ‐Ti me Ar r i v a l at The Gr een 1 Short Tr a ns fer <2 mi nutes (or <2 mi nutes late) Missed or Hel d Pul se (or ≥2 mi nutes late) 2 Worse Performi ng Tr i p (ti me and di recti on) Worst Performi ng Tr i p (mi nutes late) 2 13 Oakville/Fairmount 100.0% 0.0% 0.0% 15:30 outbound 4.8 20 Walnut Street 100.0% 0.0% 0.0% 9:15 i nbound 0.7 11 Overlook/Willow 94.7% 5.3% 0.0% 8:45 i nbound 2.9 22 Wolcott 92.3% 7.7% 0.0% 17:00 i nbound 3.3 45 Watertown 4 92.3% 0.0% 7.7% 18:05 i nbound 4.1 T1 7 Thoma s ton Ave/Waterville 4 81.8% 0.0% 18.2% 15:00 i nbound 3.2 12 Hill Street 72.2% 22.2% 5.6% 17:30 outbound 8.5 25 Hitchcock Lake 71.4% 7.1% 21.4% 16:00 outbound 8.3 26 Fairlawn/East Main 66.7% 16.7% 16.7% 15:15 i nbound 2.3 35 Town Pl ot/New Haven 66.7% 8.3% 25.0% 15:30 outbound 9.4 42 Cha s e Parkway 3,4 64.7% 29.4% 5.9% 8:30 outbound 5.8 18 Long Hill/Berkeley 3 64.0% 8.0% 28.0% 5:55 i nbound 8.2 44 Bunker Hill 61.5% 30.8% 7.7% 13:45 outbound 3.0 32 Hopeville/Sylvan 60.0% 10.0% 30.0% 12:00 outbound 3.2 33 Hopeville/Baldwin 57.7% 30.8% 11.5% 18:00 outbound 6.5 40 Town Plot/Highland 53.8% 38.5% 7.7% 10:30 outbound 6.5 36 Town Plot/Bradley 53.8% 23.1% 23.1% 15:15 i nbound 8.9 15 Bucks Hill/Farmcrest 46.2% 23.1% 30.7% 16:15 i nbound 17.2 16 Bucks Hill/Montoe 38.5% 15.4% 46.1% 13:45 i nbound 5 19.8 27 Reidville/East Main 38.5% 23.1% 38.5% 6:30 outbound 6.8 28 Scott Roa d 3 37.5% 50.0% 12.5% 14:35 i nbound 6.2 N2 Na uga tuck/New Ha ven 3 33.3% 16.7% 50.0% 14:20 outbound 6.8 31 East Mountain 22.2% 55.6% 22.2% 9:00 outbound 7.4 N1 Na uga tuck 3 0.0% 40.0% 60.0% 12:00 loop 15.2 Figure 10. CTTr ansit – Waterbury Weekday Schedule Adherence, Ranke d by On ‐Tim e Performance: 2009 Source: COGCNV Bus Ri ders hi p Survey 2009 1 Arri va l two or more mi nutes before th e puls e.2 Mi n u te s late me a s ured from ti me stated on driver's paddle.3 Route does not mee t pulse at Excha nge Pl a ce on some or all ru n s . On ‐ti me performance is mea s ure d as 4 Bus is scheduled to a rri ve at Excha nge Pl a ce wi th less th a n 2 mi nutes before th e puls e on some ru n s .5 Wheelchair boarding Waterbury Regional Bus Ridership Study 2011 16 Bus Route Usage The most heavily used portions of the CTTransit – Waterbury system radiate along the Main Streets from Exchange Place at the Waterbury Green in downtown Waterbury. The portion of East Main Street from the Green to Wolcott Street is the most used portion of the system. West Main Street to Thomaston Avenue and Nor th Main Street to East Farm Street are other major bus route trunks. These portions of the bus system are served by a number of routes and have half‐ hourly service. The least used portions of the bus system are the ends of routes where few passengers board or alight. The following figures show the rel atively use (total passenger load) of portions of the CT – Waterbury bus system on an average weekday. Maps showing the total passenger loads for individual bus routes can be found in Appendix A. Bus Stop on the Waterbury Green Waterbury Regional Bus Ridership Study 2011 17 Figure 11: CTTransit – Waterbury Total Outbound System Weekday Passenger Loads: 2009 Waterbury Regional Bus Ridership Study 2011 18 Figure 12: CTTransit – Waterbury Total Inbound System Weekday Passenger Loads: 2009 Waterbury Regional Bus Ridership Study 2011 19 Bus Stop Usage The most used bus stops in the CTTransit – Waterbury system were the five stops that comprise Exchange Place around The Green in Downtown Waterbury. On an average weekday 2,622 people board buses and 1,968 alight buses at the five Exchange Place bus stops. The bus stops at East Main Street at Brooks Street (outbound) / Phoenix Street (inbo und), and North Main Street at Phoenix (outbound) / TD Bank (inbound) also had significant ridership and serve as alternates to Exchange Place. The Brooks / Phoenix Street stop in front of UConn – Waterbury had 340 boardings and Phoenix 220 alightings. The North Main Street and Phoenix and TD Bank bus stops had 22 boardings and 140 alightings. Outside of Exch ange Place, the bus stops that serve Walmart, Brass Mill Center Mall, Stop and Shop (Chase Ave), K‐ Mart, and Naugatuck Valley Community College were also popular. Detailed maps showing the total boardings and alightings for each fixed route can be found in A ppendix A. A total of 446 outbound and 384 inbound bus stops were observed to have at least one passenger either boarding or alighting. Many of the bus stops in the system have few, if any, daily riders. Results of this ridership survey helped determine the locat ion of new bus stop signs. The installation of uniform bus stop signs was a major improvement to the bus system, both for the passengers and the bus operators. A total of 732 bus stops were selected for new bus stop signs. The new signs were installed in the fall of 2009 and spr ing of 2010. The bus stop signs were not installed at locations with little use, in close proximity of other stops, or in dangerous locations. These unsigned locations ceased to be bus stops after the bus stop sign installation project was completed. In the fall of 2010 and spring of 2011, all the location of each signed bus stop was recorded using a GPS receiv er. The data collected were compiled into new GIS bus route datalayers that were completed in late 2011. New CTTransit – Waterbury Bus Stop Sign Waterbury Regional Bus Ridership Study 2011 20 Figure 13. CTTransit – Waterbury Busiest Weekday Bus Stops on Outbound Trips: 2009 Waterbury Regional Bus Ridership Study 2011 21 Figure 14. CTTransit – Waterbury Busiest Weekday Bus Stops on Inbound Trips: 2009 Waterbury Regional Bus Ridership Study 2011 22 Figure 15. CTTransit – Waterbury Busiest Bus Stops on Saturday (total of inbound and outbound trips): 2009 Waterbury Regional Bus Ridership Study 2011 23 Figure 16. CTTransit – Waterbury Busiest Bus Stops on Sunday (total of inbound and outbound trips): 2009 Waterbury Regional Bus Ridership Study 2011 24 Bus Route Capacity The existing bus fleet could easily accommodate significantly more bus passengers. The buses run on Waterbury’s bus routes in 2009 had 35 seats and could accommodate additional passengers as standees. An average weekday bus trip had a maximum load of ten passengers. The average Saturday bus trip had a maximum load of eight passengers and an average ma ximum load of six passengers on Sundays. Out of the 3,997 bus trips made during an average week, only 35 trips had more passengers than seats. 22 Wolcott was the most crowded bus route. This route serves popular shopping destinations including: Br ass Mill Center Mall, Brass Mill Center Commons, K‐ Mart, Walmart, and Stop & Shop (Wolcott St). The worse crowding occurs on Saturdays. The 9:30 AM Saturday outbound trip of 22 Wolcott had the greatest passenger load of 48. This bus trip had at least 13 standees. The most crowded weekday bus trip was on 42 Chase Parkway. The route serves Naugatuck Valley Community Coll ege, Waterbury Hospital, and other medical offices along West Main Street. The weekday 8:30 AM outbound trip of 42 had the greatest passenger load of 39. This bus trip had a least 4 standees. The 4:30 PM outb ound trip of 16 Bucks Hill / Montoe Road and the 8:05 AM inbound and 1:30 PM outbound trips of 13 Oakville / Fairmont also experience crowding on weekdays. CTTransit – Waterbury’s fleet of buses put into service in 2011 have only 30 seats. Standing passengers and crowded conditions will be more common on these smaller buses. Bus passengers boarding buses at Exchange Place on The Green. Waterbury Regional Bus Ridership Study 2011 25 Rout e Number Bus Rout e Dire ct ion Day of the Week Scheduled De part ure Tim e Maxim um Passenger Load Standing Room Only 22 Wolcott Street vi a Bra s s Mi l l Mall Outbound SA 9:30 AM 4 8 Ye s 22 Wolcott Street vi a Bra s s Mi l l Mal l Outbound SA 12:30 PM 44 Ye s 22 Wolcott Street vi a Bra s s Mi l l Mall Outbound SA 4:30 PM 44 Ye s 22 Wolcott Street vi a Bra s s Mi l l Mal l Outbound SA 11:30 AM 4 2 Ye s 22 Wolcott Street vi a Bra s s Mi l l Mall Outbound SA 1:30 PM 40 Ye s 42 Chase Pkwy vi a NVCC Outbound WD 8:30 AM 3 9 Ye s 22 Wolcott Street vi a Bra s s Mi l l Mall Outbound WD 1:30 PM 39 Ye s 16 Bucks Hi l l / Montoe Road Outbound WD 4:30 PM 38 Ye s 13 Oakville / Fa i rmount Inbound WD 8:05 AM 3 7 Ye s 22 Wolcott Street vi a Bra s s Mi l l Mal l Outbound WD 11:30 AM 3 6 Ye s 13 Oakville / Fa i rmount Outbound WD 1:30 PM 36 Ye s 22 Wolcott Street vi a Bra s s Mi l l Mall Outbound WD 3:30 PM 35 No 33 Hopevil le / Bal dwi n Inbound WD 6:15 AM 3 2 No 33 Hopevil le / Bal dwi n Outbound WD 4:00 PM 32 No 22 Wolcott Street vi a Br a s s Mi l l Mal l Outbound SA 10:30 AM 3 1 No 16 Bucks Hi l l / Montoe Road Outbound WD 3:30 PM 30 No 13 Oakville / Fa i rmount Outbound WD 5:30 PM 30 No 22 Wolcott Street vi a Bra s s Mi l l Mal l Outbound WD 10:30 AM 3 0 No T1 7 W a ter vi l l e vi a Sei del / DMV Inbound WD 3:30 PM 30 No 16 Bucks Hi l l / Montoe Road Outbound WD 2:30 PM 29 No 44 Bunker Hill Outbound WD 1:30 PM 29 No 15 Bucks Hi l l / Fa rmcres t vi a Kearny Rd Inbound WD 2:15 PM 29 No 15 Bucks Hi l l / Fa rmcres t Outbound WD 3:00 PM 29 No 22 Wolcott Street vi a Bra s s Mi l l Ma l l Inbound WD 2:00 PM 29 No 27 Reidville / Ea s t Ma i n vi a Capta i n Nevi l l e Dr Outbound WD 6:30 AM 2 8 No 15 Bucks Hi l l / Fa rmcres t Inbound WD 8:15 AM 2 8 No 22 Wolcott Street vi a Bra s s Mi l l Ma l l Inbound WD 4:00 PM 28 No 13 Oakville / Fa i rmount Inbound SA 11:00 AM 2 8 No T114 Beacon Fa l l s vi a Murtha Industrial Pa rk Inbound WD 3:30 PM 28 No Figure 17. CTTransit – Waterbury Most Crowded Bus Tr ips: 200 9 Source: COGCNV Bus Ri ders hi p Survey 2009 Waterbury Regional Bus Ridership Study 2011 26 Passenger Trip Direction The bus rider counts show a significant preference towards outbound bus trips away from Exchange Place. There were 692 more weekday outbound bus trips than inbound, a difference of 21.5%. There are a number of explanations for this trend:  Outbound trips had 144 more boardings than alightings. Passengers board buses on the outboun d direction for inbound trips.  The end loops of many routes are considered outbound stops.  One ‐way trips taken by evening shift workers and students with evening classes. These passengers must complete their trips by other means since bus service ends at 6 pm.  The outbou nd trip on most routes is also uphill. Passengers may choose to walk downhill and return by bus (ex. 11 Overlook/Willow).  Shopping trips (such as for groceries) that begin on bus are completed by other means (taxi, grocery store shuttle, or private car).  One ‐way trips to the downtown made by other modes (car, walking, or school bus). Tripper Route Performance Weekda y tripper routes had an average of 198 passenger trips on six routes in 2009, an increase of 10 riders since 2001. Ridership on T81 Cheshire Industrial Park, T74 Naugatuck Industrial Park, and T4 Naugatuck Shuttle increased between 2001 and 2009, whil e ridership on T47 Watertown/Straits Turnpike and T49 Watertown Industrial Park both declined. A new tripper route, T114 Beacon Falls Industrial Park tripper, was created since 2001. Without T114, total tripper ridership would have declined between 2001 and 2009. The frequency of T17 Waterville and the Scott Road tripper was increased since 2001. Scott Road was officially el evated to fixed bus route 28 Scott Road. Both routes were considered part of the fixed route system in this report. Also, ten of the fixed route buses have special runs with route deviations serving workplaces. These runs were also considered as part of the fixed ro ute bus system. Tripper bus ridership is variable because it is dependent on seasonal demand for labor and the overall business cycle. For example, T81 Cheshire has operated on Saturdays, but was not during the survey period due to lack of demand. Only a small number of industri al parks and large employers can support tripper bus service. Public transit cannot effectively and efficiently serve dispersed, low density development common in suburban areas. Appendix B contains detailed maps showing passenger load and bus stop boardings and alightings of the tripper routes. Waterbury Regional Bus Ridership Study 2011 27 Figure 18. CTTr ansit – Waterbury Change in Weekday Ridership on Tr ippe r Rout e s: 2001 ‐ 2009 Route Number Route Na me Daily Ri ders hi p 2009 Daily Ri ders hi p 2001 2001 ‐2009 Percentage Cha nge 2001 ‐2009 Ac tu a l Cha nge 4Naugatuck Shuttl e 8 3 1 6 6 .7 % 5 47 Watertown/Straits Turnpike 31 50 ‐38.0% ‐19 49 Watertown Industrial Park 33 62 ‐46.8% ‐29 74 Naugatuck Industrial Park 52 46 13.0% 6 81 Cheshire Industrial Park 42 27 55.6% 15 114 Beacon Falls Industrial P a r k 5 8 NA NA NA Tota l 2 2 4 1 8 8 5 .3 % 1 0 Source: COGCNV Bus R i ders hi p Survey 2009 Route Number Route Na me Daily Ri ders hi p Ma xi mum Loa d Route Miles Round Tr i p Round Tr i ps Per Da y Miles Per Da y Hours Per Da y Passengers Per Mile Passengers Per Hour Passengers Per Run 4Naugatuck Shuttle 8 4 17.4 1 17.4 1.3 0.5 6.2 8.0 47 Watertown/Straits Turnpike 31 15 10.5 2 21 1.8 1.5 17.2 15.5 49 Watertown Industrial Park 33 15 13 2 26 2.3 1.3 14.3 16.5 74 Na uga tuck Industrial Park 52 18 17.8 3 53.4 1.8 1.0 28.9 17.3 81 Cheshire Industrial Park 42 27 21.7 3.5 76 3.7 0.6 11.4 12.0 114 Beacon Falls Industrial Park 58 28 22.7 2 45.4 1.8 1.3 32.2 29.0 Total 224 107 103.1 13.5 239.2 12.5 0.9 17.9 16.6 Source: COGCNV Bus Ri ders hi p Survey 2009 Figure 19. CTTr ansit – Waterbury We ekday Tr ippe r Rout e Performance: 2009 Waterbury Regional Bus Ridership Study 2011 28 Recommendations Routes and Service Hours 1. Elevate T4 Naugatuck Shuttle to a regular route providing bus service between Waterbury and Naugatuck. Route could run express between Waterbury and Naugatuck and would incorporate some, if not all, of the routes currently served by N1 and N2. 2. Better coordination between CTTransit – Waterbury and Metro North is needed to promote connections between train and bus. Route 11 Willow could be alt ered to run on Meadow and Grand Streets and serve the train station more frequently. Seasonal schedule changes in Metro North trains may also need to be accommodated. 3. Directional signage is needed at the Waterbury train station to direct passengers to the closest bus stop s on Grand Street. 4. Eliminate the Montoe Road loop on 16 Bucks Hill / Montoe because of scant ridership. Instead, reroute 16 to serve the Stop and Shop and Target Plaza on Chase Ave. 5. Eliminat e the Kearny Drive spur on 15 Bucks Hill / Farmcrest. No riders were observed boarding or alighting at Kearny Drive. Route 15 was observed on time only 46% of trips surveyed. Eliminating Kearny Drive will help improved route run times. 6. Instead of shortening routes 15 and 16, additional running time could be added to th e schedule. These routes would be run less frequently, but would be able to serve Stop and Shop and Target without eliminating and portions of the routes. 7. Investigate extending 15 Bucks Hill / Farmcrest further north on Bucks Hill Road to Wilby High School. A bus stop at Wilby High School will increas e student access to after school events and supplement or replace some demand for students, faculty, and staff to drive. The neighborhood adjacent to the high school, west of Bucks Hill Road, also is sufficiently dense to some support transit service. The time saved by eliminating Kearny Drive might be sufficient to serve Wilby High School. 8. Ridership during the 6 AM and 7 AM hours on Saturdays are min imal. Run the consolidated evening bus routes during those hours instead. 9. Eliminate the Mansfield Loop of Route 28. Only one passenger observed boarding at Mansfield Ave and Virginia Ave. Continue routing onto Granger St to serve th at passenger. 10. Provide more service to Naugatuck Valley Community College (NVCC) to accommodate the growth in students. One of the most crowded trips surveyed was to NVCC. Waterbury Regional Bus Ridership Study 2011 29 11. Create a downtown loop shuttle bus that would serve Brass Mill Mall and Commons, St. Mary’s and Waterbury, Hospitals, State Superior Courthouse, Train Station and Exchange Place. The loop shuttle would relieve the capacity issues on some runs of 22 Wolcott. The loop shuttle is identified as an early impl ementation project for the I‐ 84 / Route 8 Interchange replacement project. 12. Revise scheduling of the Cheshire/Southington Express bus (Hartford Commuter Route 24) and CTTransit – New Haven J Route so every outbound and inbound bus from Cheshire is accessible from Waterbury. If not feasible, modify a run of an NETCO operated Ea st Main Street bus to serve the park and ride lot in Cheshire on Route 70 and I‐ 84 exit 26 from which the Hartford commuter bus departs. This service could be implemented relatively quickly and cheaply in advance of Hartford to Waterbury commuter service via the New Br itain Busway. The Cheshire Industrial Park trippers (T81) could also service this park and ride lot. Route Modification Suggestions from Riders:  Route 12 ‐ eliminate the current turn around loop on the west side of Cooke Street. Changing the end of line to Moran, Collins and Cooke Streets would cut a fe w minutes off the running time.  Routes 15 / 16 – make these routes at least a 40 minute round trip running time. Adding one additional bus would allow a 45 minute or 60 minute running time. If operated on a 45 minute running time, these routes could be interlin ed with route 33, which could also benefit from a 45 minute running time. The only concern is that one of the routes would be downtown at 15 minutes after and 15 minutes before the hour instead of on the hour and half hour. Since these routes operate every 30 minutes, the wait time for a connecting bus downtown would be no more than 15 minutes. If running on a 60 minute round trip, there would be sufficien t time to provide service into the Waterbury Plaza (Stop & Shop / Target), as well as extending service along Bucks Hill Road. The Mo ntoe Road loop could be retained as well. In this case, these routes could remain interlined with routes 35 / 36, which could still operate on a 30 minute round trip.  Route 25 ‐ in addition to eliminating the Mansfield Avenue loop, consideration should be given to shortening the route by moving the end of line to Chesterfield Drive (wher e the evening route turns around). The loop around Hitchcock Lake adds several minutes to the running time and serves few passengers. With these changes, route 25 could potential serve the Brass Mill Mall to relieve overcrowding on route 22.  Routes 27 / 28 ‐ Route 27 could be eliminated and service on Route 28 increased to hourly at all times. It should be noted that route 28 currently has more frequent service in the evening and on weekends than it has during weekday peak times. The round trip running time on route 28 could be increas ed to 60 minutes. This additional Waterbury Regional Bus Ridership Study 2011 30 time would allow this route to access the Brass Mill Mall, and relieve some of the overcrowding on route 22. Service along most of route 27 is also provided by other routes, including the 25, 26, 28 and J buses. Bus Operations 1. NETCO needs to better enforce its no to lerance policy for bus drivers’ personal cell phone use while driving. 2. The bus overhead route number should be changed by the bus driver upon entering Exchange Place and not at the end of routes. Most bus routes are interlined and exit Exchange Place as a different bus route. The bus number is changed at the end of the outbound leg of a route so the dr iver does not forget to do it when he arrives at Exchange Place. However, changing the overhead sign at the end of the outbound trip means that on the inbound trip, the wrong bus route number is displayed on the bus and could c onfuse bus passengers. On inbound trips Exchange Place should be also flashed on the overhead sign so passengers know that the travels downtown before continuing on to the interlined route. 3. Drivers need to speed in order to make time on some runs of routes. Other routes are so sh ort that drivers have to drive slower than the speed limit to not arrive early. Bus routes, schedules, or route interlining need to be adjusted to better reflect actual route run times. 4. Events on the Green and at the Palace Theater can disrupt bus operations, delaying buses and relocating bus st ops. Better coordination is needed between the Waterbury Police Department and North East Transportation to reduce the impact of these events on the bus system. North East Transportation needs to be advised of event plans to allow them enough time to inform drivers an d passengers of delays and relocated bus stops. 5. Access to restrooms should be secured for drivers on Sunday bus routes. Drivers end up making purchases at establishments along their routes to have access to restrooms. Waterbury Regional Bus Ridership Study 2011 31 Public Involvement COGCNV conducted a public involvement process to solicit comments from transit stakeholders and members of the public. The draft study was posted on the COGCNV website (cogcnv.org) and made available for public review at the COGCNV offices and the Silas Bronson Library in Waterbury. A public meeting was held on Novemb er 15, 2011 from 3 – 5 pm at the Silas Bronson Library. A press release about the public meeting and draft study was printed in the Waterbury Republican American, Watertown Town Times, and the Naugatuck Citizen’s News newspapers. The draft study was also sent to North East Transportation and the Connecticut Department of Transportation. Four bus ri ders attended the public meeting. COGCNV staff presented a powerpoint presentation on the draft bus study and answered questions. Due to the small size of the audience a more casual discussion was possible. Bus riders readily shared their experiences using CTTransit – Waterbury and pr ovided a number of good and insightful comments and suggestions that were incorporated into the final version of the study. Written comments were received by email from two members of the public and North East Transportation. Waterbury Regional Bus Ridership Study 2011 32 Appendix A – Fixed Route Bus Passenger Loads and Bus Stop Use Maps and Peak Hour Graphs Figure 20. CTTransit – Waterbury 11 Overlook Total Outbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 33 Figure 21. CTTransit – Waterbury 11 Overlook Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 34 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 22. CTTransit –Waterbury 11 Overlook Weekday To t a l Hourly Boardings: 2009 Total Boardings Outbound Boardings Inbound Boardings Source: COGCNV Bus Ridership Survey 2009 Waterbury Regional Bus Ridership Study 2011 35 Figure 23. CTTransit – Waterbury 12 Hill Street Total Outbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 36 Figure 24. CTTransit – Waterbury 12 Hill Street Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 37 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 25. CTTransit –Waterbury 12 Hill Street Weekday To t a l Hourly Boardings: 2009 Total Outbound Trips Inbound Trips Source: COGCNV Bus Ridership Survey 2009 Source: COGCNV Bus Ridership Survey 2009 Waterbury Regional Bus Ridership Study 2011 38 Figure 26. CTTransit – Waterbury 13 Oakville Total Outbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 39 Figure 27. CTTransit – Waterbury 13 Oakville Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 40 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 28. CTTransit – Waterbury 13 Oakville / Fairmount Weekday To t a l Hourly Boardings: 2009 Total Outbound Trips Inbound Trips Source: COGCNV Bus Ridership Survey 2009 Source: COGCNV Bus Ridership Survey 2009 Waterbury Regional Bus Ridership Study 2011 41 Figure 29. CTTransit – Waterbury 15 Bucks Hill ‐Farmcrest Total Outbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 42 Figure 30. CTTransit – Waterbury 15 Bucks Hill ‐Farmcrest Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 43 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 31. CTTransit –Waterbury 15 Bucks Hill / Farmcrest Weekday To t a l Hourly Boardings: 2009 Total Outbound Trips Inbound Trips Source: COGCNV Bus Ridership Survey 2009 Waterbury Regional Bus Ridership Study 2011 44 Figure 32. CTTransit – Waterbury 16 Bucks Hill ‐Montoe Total Outbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 45 Figure 33. CTTransit – Waterbury 16 Bucks Hill ‐Montoe Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 46 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 34. CTTransit –Waterbury 16 Bucks Hill ‐Montoe Weekday To t a l Hourly Boardings: 2009 Total Outbound Trips Inbound Trips Source: COGCNV Bus Ridership Survey 2009 Waterbury Regional Bus Ridership Study 2011 47 Figure 35. CTTransit – Waterbury T17 Waterville Total Outbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 48 Figure 36. CTTransit – Waterbury T17 Waterville Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 49 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 37. CTTransit –Waterbury T17 Thomaston Ave / Waterville Weekday To t a l Hourly Boardings: 2009 Total Outbound Trips Inbound Trips Source: COGCNV Bus Ridership Survey 2009 Source: COGCNV Bus Ridership Survey 2009 Source: COGCNV Bus Ridership Survey 2009 Source: COGCNV Bus Ridership Survey 2009 2 inbound boardings Waterbury Regional Bus Ridership Study 2011 50 Figure 38. CTTransit – Waterbury 18 Long Hill Total Outbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 51 Figure 39. CTTransit – Waterbury 18 Long Hill Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 52 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 40. CTTransit –Waterbury 18 Long Hill / Berkeley Weekday To t a l Hourly Boardings: 2009 Total Outbound Trips Inbound Trips Source: COGCNV Bus Ridership Survey 2009 Waterbury Regional Bus Ridership Study 2011 53 Figure 41. CTTransit – Waterbury 20 Walnut Total Outbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 54 Figure 42. CTTransit – Waterbury 20 Walnut Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 55 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 43. CTTransit –Waterbury 20 Walnut Weekday To t a l Hourly Boardings: 2009 Total Outbound Trips Inbound Trips Source: COGCNV Bus Ridership Survey 2009 Waterbury Regional Bus Ridership Study 2011 56 Figure 44. CTTransit – Waterbury 22 Wolcott Total Outbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 57 Figure 45. CTTransit – Waterbury 22 Wolcott Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 58 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 46. CTTransit –Waterbury 22 Wolcott Weekday To t a l Hourly Boardings: 2009 Total Outbound Trips Inbound Trips Source: COGCNV Bus Ridership Survey 2009 Source: COGCNV Bus Ridership Survey 2009 Waterbury Regional Bus Ridership Study 2011 59 Figure 47. CTTransit – Waterbury 25 Hitchcock Lake Total Outbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 60 Figure 48. CTTransit – Waterbury 25 Hitchcock Lake Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 61 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 49. CTTransit –Waterbury 25 Hitchcock Lake Weekday To t a l Hourly Boardings: 2009 Total Outbound Trips Inbound Trips Source: COGCNV Bus Ridership Survey 2009 Waterbury Regional Bus Ridership Study 2011 62 Figure 50. CTTransit – Waterbury 26 Fairlawn Total Outbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 63 Figure 51. CTTransit – Waterbury 26 Fairlawn Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 64 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 52. CTTransit – Waterbury 26 Fairlawn / East Main Weekday To t a l Hourly Boardings: 2009 Total Outbound Trips Inbound Trips Source: COGCNV Bus Ridership Survey 2009 Waterbury Regional Bus Ridership Study 2011 65 Figure 53. CTTransit – Waterbury 27 East Main Street ‐ Merline Total Outbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 66 Figure 54. CTTransit – Waterbury 27 East Main Street ‐ Merline Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 67 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 55. CTTransit –Waterbury 27 Reidville / East Main Weekday To t a l Hourly Boardings: 2009 Total Outbound Trips Inbound Trips Source: COGCNV Bus Ridership Survey 2009 Waterbury Regional Bus Ridership Study 2011 68 Figure 56. CTTransit – Waterbury 28 Scott Road Total Outbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 69 Figure 57. CTTransit – Waterbury 28 Scott Road Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 70 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 58. CTTransit –Waterbury 28 Scott Road Weekday To t a l Hourly Boardings: 2009 Total Outbound Trips Inbound Trips Source: COGCNV Bus Ridership Survey 2009 Source: COGCNV Bus Ridership Survey 2009 Waterbury Regional Bus Ridership Study 2011 71 Figure 59. CTTransit – Waterbury 31 East Mountain Total Outbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 72 Figure 60. CTTransit – Waterbury 31 East Mountain Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 73 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 61. CTTransit – Waterbury 31 East Mountain Weekday To t a l Hourly Boardings: 2009 Total Outbound Trips Inbound Trips Source: COGCNV Bus Ridership Survey 2009 Waterbury Regional Bus Ridership Study 2011 74 Figure 62. CTTransit – Waterbury 32 Hopeville / Sylvan Total Outbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 75 Figure 63. CTTransit – Waterbury 32 Hopeville / Sylvan Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 76 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 64. CTTransit –Waterbury 32 Hopeville / Sylvan Weekday To t a l Hourly Boardings: 2009 Total Outbound Trips Inbound Trips Source: COGCNV Bus Ridership Survey 2009 Waterbury Regional Bus Ridership Study 2011 77 Figure 65. CTTransit – Waterbury 33 Hopeville / Baldwin Total Outbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 78 Figure 66. CTTransit – Waterbury 33 Hopeville / Baldwin Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 79 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 67. CTTransit –Waterbury 33 Hopeville / Baldwin Weekday To t a l Hourly Boardings: 2009 Total Outbound Trips Inbound Trips Source: COGCNV Bus Ridership Survey 2009 Waterbury Regional Bus Ridership Study 2011 80 Figure 68. CTTransit – Waterbury 35 Town Plot Total Outbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 81 Figure 69. CTTransit – Waterbury 35 Town Plot Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 82 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 70. CTTransit – Waterbury 35 To w n Plot / New Haven Weekday To t a l Hourly Boardings: 2009 Total Outbound Trips Inbound Trips Source: COGCNV Bus Ridership Survey 2009 Waterbury Regional Bus Ridership Study 2011 83 Figure 71. CTTransit – Waterbury 36 Town Plot ‐ Bradley Total Outbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 84 Figure 72. CTTransit – Waterbury 36 Town Plot ‐ Bradley Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 85 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 73. CTTransit –Waterbury 36 To w n Plot / Bradley Weekday To t a l Hourly Boardings: 2009 Total Outbound Trips Inbound Trips Source: COGCNV Bus Ridership Survey 2009 Waterbury Regional Bus Ridership Study 2011 86 Figure 74. CTTransit – Waterbury 40 Town Plot / Highland Total Outbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 87 Figure 75. CTTransit – Waterbury 40 Town Plot / Highland Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 88 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 76. CTTransit –Waterbury 40 To w n Plot / Highland Weekday To t a l Hourly Boardings: 2009 Total Outbound Trips Inbound Trips Source: COGCNV Bus Ridership Survey 2009 Waterbury Regional Bus Ridership Study 2011 89 Figure 77. CTTransit – Waterbury 42 Chase Parkway Total Outbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 90 Figure 78. CTTransit – Waterbury 42 Chase Parkway Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 91 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 79. CTTransit –Waterbury 42 Chase Parkway Weekday To t a l Hourly Boardings: 2009 Total Outbound Trips Inbound Trips Source: COGCNV Bus Ridership Survey 2009 Waterbury Regional Bus Ridership Study 2011 92 Figure 80. CTTransit – Waterbury 44 Bunker Hill Total Outbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 93 Figure 81. CTTransit – Waterbury 44 Bunker Hill Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 94 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 82. CTTransit –Waterbury 44 Bunker Hill Weekday To t a l Hourly Boardings: 2009 Total Outbound Trips Inbound Trips Source: COGCNV Bus Ridership Survey 2009 Waterbury Regional Bus Ridership Study 2011 95 Figure 83. CTTransit – Waterbury 45 Watertown Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 96 Figure 84. CTTransit – Waterbury 45 Bunker Hill Total Inbound Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 97 0 10 20 30 40 50 60 70 80 90 100 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM Passenger Boardings Hour Figure 85. CTTransit – Waterbury 45 Watertown Weekday To t a l Hourly Boardings: 2009 Total Outbound Trips Inbound Trips Source: COGCNV Bus Ridership Survey 2009 Waterbury Regional Bus Ridership Study 2011 98 Figure 86. CTTransit – Waterbury N1 Naugatuck / Millville Loop Total Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 99 Figure 87. CTTransit – Waterbury N2 Naugatuck / New Haven Outbound Total Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 100 Figure 88. CTTransit – Waterbury N2 Naugatuck / New Haven Inbound Total Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 101 Appendix B – Tripper Routes Bus Loads and Bus Stop Use Maps Figure 89. CTTransit – Waterbury T4 Naugatuck Outbound Total Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 102 Figure 90. CTTransit – Waterbury T4 Naugatuck Inbound Total Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 103 Figure 91. CTTransit – Waterbury T47 Straits Turnpike Outbound Total Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 104 Figure 92. CTTransit – Waterbury T47 Straits Turnpike Inbound Total Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 105 Figure 93. CTTransit – Waterbury T49 Watertown Industrial Park Outbound Total Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 106 Figure 94. CTTransit – Waterbury T49 Watertown Industrial Park Inbound Total Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 107 Figure 95. CTTransit – Waterbury T74 Naugatuck Industrial Park Outbound Total Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 108 Figure 96. CTTransit – Waterbury T74 Naugatuck Industrial Park Inbound Total Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 109 Figure 97. CTTransit – Waterbury T81 Cheshire Industrial Park Outbound Total Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 110 Figure 98. CTTransit – Waterbury T81 Cheshire Industrial Park Inbound Total Weekday Passenger Load and Bus Stop Use: 2009 Waterbury Regional Bus Ridership Study 2011 111 Figure 99. CTTransit – Waterbury T114 Beacon Falls Industrial Park Outbound Total Weekday Passenger Load and Bus Stop Use: 2009 *The low ridership observed on this trip is an anomaly. Outbound ridership should be around 29 passengers. Waterbury Regional Bus Ridership Study 2011 112 Figure 100. CTTransit – Waterbury T114 Beacon Falls Industrial Park Inbound Total Weekday Passenger Load and Bus Stop Use: 2009